Adding simplicity today, enhancing agility for the future
With more wireless devices than toothbrushes in today’s 'petabyte planet', wireless enterprises need to unleash the power of information technology to build an enterprise that is intelligent, integrated and inventive.
The "m-powered" society is here – m-payment, m-health and m-learning will emerge as key drivers for increased mobile usage. Add convergence, digital media and emerging economies to the wireless landscape, and you have opportunities that are waiting to explode.
Challenges and opportunities
Keeping up with the expanding mobile Web: In addition to improved infrastructure, the mobile Internet is becoming more pervasive with the rise of the smartphone – almost 293 million units were shipped in 2010. It's time for enterprises to act by delivering 'on-the-go' services in a seamless manner.
Winning in the numbers game: With users increasing by the day, service providers can tap into increasing their average revenue per user (ARPU) through high-revenue streams like data services, digital content, innovative products, enterprise mobility, and machine-to-machine (M2M) services.
Prioritizing experience and enhancing operations: To outpace competitors, wireless service providers must create differentiators in the form of extraordinary customer experiences, and enhance operational efficiencies to overcome the complexities of bundled offerings and new service fulfillment.
How Infosys delivers value to wireless enterprises
Leading wireless players across the globe partner with Infosys. This gives them access to deep domain expertise in the form of consultants and dedicated engineers trained in digital products and technologies, in addition to strong alliances with leading product vendors, and a strong R&D arm in Infosys Labs.
Whether it is business consulting and business process reinvention, or co-creating products, we use our engagement models and frameworks to deliver business outcomes for clients that go beyond cost. Infosys Wireless practice offers solutions and services across the entire wireless sector – wireless service providers, equipment manufacturers and network providers.
Efficient operations: Our expertise in next-generation operations support systems (OSS) and business support systems (BSS) also extends to specialized areas like IT service management, business analytics, business operations, and application maintenance.
Consumer solutions: Enterprises leverage our capability in areas like mobile payments, advertising platforms, multichannel wireless retailing, and wireless e-commerce package implementation for social commerce.
One of our key services for wireless enterprises is Online Transformation, which provides customers with the online tools and services they need to find answers, review billing, purchase services, and more. Infosys can integrate a host of services including portal, identity management, content management, eBilling, eShop, search, and self-service features – giving enterprises the power to stay connected with their consumers.