Financial institutions must address the needs of the banked, unbanked and underbanked customer segments. Pankaj Kulkarni, Associate Vice President and Group Engagement Manager, Financial Services, Infosys, and Amit Dua, Associate Vice President and Head – EMEA, Finacle, Infosys, discuss digital strategies with Finextra TV on the sidelines of Sibos 2011.
Instant access to information and money delights corporate as well as retail customers. Significantly, an agile financial infrastructure reduces transaction costs, accelerates decision making, and enables customized solutions and services.
A collaborative approach influences customer behavior, drives innovation, and reduces time to market. A community of stakeholders is imperative for customer-centric operations, co-creation of products, and targeted promotions.
Published with permission of Finextra@Sibos
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