Hotels and casinos must capitalize on the opportunity of implementing kiosk check-in to recast their business processes and enhance...
legacy applications. More importantly, they must understand the needs and preferences of guests to realize benefits such as faster customer service, reduction in staffing costs, up-sell and cross-sell. Infosys’ expert, in association with an industry peer, addresses the challenges of kiosk check-in and sets a road map for implementation.
Featured with the permission of Hospitality Upgrade. The article was published in the Summer 2007 issue of Hospitality Upgrade.