Realizing business value across the Hospitality and Leisure industry
Your hotel, resort, or casino delivers a superior guest experience across touchpoints when you sense customer behavior and respond to demand. IT infrastructure can be a business catalyst by enabling you to enhance operational efficiency and identify new revenue streams.
The Infosys Hospitality and Leisure practice enhances your business into a data enterprise, and integrates systems across your properties and business functions. We improve guest life cycle management with robust property management, and centralized reservation systems. We reengineer processes for a 360-degree view of guests to maximize Revenue Per Available Guest (RevPAG).
Real-time data from multiple sources improves demand forecasting, guest profiling, and resource planning. Structured and unstructured data from the front desk, room service, contact center, social media, and other guest service channels provide rich customer insights. These help deliver a superior guest experience before, during, and after the stay. We implement programs to manage the guest experience, and monitor the effectiveness of your loyalty program.