Manufacturing is at a tipping point. Shifts in business, technology and demographics present opportunities as well as challenges. On one hand, customers expect superior services while transferring risk. On the other hand, there is unprecedented commoditization pressure depleting margins and increasing competitive forces.
To rise to the occasion, manufacturers need to make a shift from product to service orientation. Servitization enables manufacturers to leverage their core product strengths by providing a suite of services and solutions that help deliver maximum value for both the customers and the manufacturers. Infosys partners with global manufacturers in their endeavor to attract and retain customers by providing an integrated product-service offering that serves as a competitive differentiator.
Infosys’ manufacturing, technology, and design thinking experts enable clients to unlock new revenue models in their aftermarket business
We leverage our toolsets and frameworks to help define the optimal aftermarket solution to deliver higher NPS, better first time fix rates and increased equipment reliability. The focus is on using levers such as predictive maintenance, proactive spare parts management and technician productivity enhancement tools such as AR/VR
Our business process management offering allows our clients to provide 24x7 support to customers and field technicians while lowering the cost to serve
How Digital Enables Servitization
Planning for Servitization Success
Servitization Business Models
Building the right foundation for Servitization