Insights

Infosys named a 'Leader' in IDC MarketScape: Worldwide Manufacturing Customer Experience IT Systems Integration 2018 Vendor Assessment

Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Manufacturing Customer Experience IT Systems Integration 2018 Vendor Assessment (Doc #US42727817, February 2018). The report notes that Infosys, which has mature and strategic partnerships with all CX software providers, applies Design Thinking and innovation to fulfill its clients' CX needs, including a strategy that involves emotional innovation, human-centered approach to innovation, process innovation, and experience innovation.

Infosys named a 'Leader' in IDC MarketScape: Worldwide Manufacturing Customer Experience IT Systems Integration 2018 Vendor Assessment

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

Key highlights:

  • Infosys delivers a broad range of IT systems integration capabilities for CX in manufacturing.
  • Infosys has more than 90 delivery centers around the world that support CX engagements.
  • Infosys' projects related to CX and IDC's innovation accelerators on Augmented/Virtual Reality, IoT, AI/Natural Interfaces have helped build immersive customer experiences.

Read an excerpt of the report.