Case Studies

IT Service Management transformation

Client: Swiss Re
Industry: Insurance
Ashish Agarwal, VP – IT Application Management, describes the Swiss Re experience of working with Infosys for the Servicenow Implementation.

Swiss Re is a leading global reinsurer with offices in more than 25 countries. Their journey of implementing ServiceNow was instrumental to their partnering with Infosys. Infosys was responsible for operating, maintaining, and developing the ServiceNow platform.

Ashish Agarwal from Swiss Re describes his experience of working with Infosys and the value it delivered.

SwissRe streamlines IT asset management processes with ServiceNow

Infosys brought expert know-how from a process consulting and technology perspective to help Swiss Re develop innovative solutions on their ServiceNow platform. In addition to this, Infosys provided key skills that cover development life cycle stages such as business analysis, development, testing, and administration. The implementation of ServiceNow in Swiss Re was a huge success and the use of a single tool for many ITIL processes resulted in a number of operational benefits. This allowed Swiss Re senior staff to quickly understand where high levels of IT problems occurred across its geographically-disparate business by reducing service management complexity.