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Mobility for insurance: Leverage the power of reach and responsiveness

How do you stay relevant to your stakeholders in a digital world?

Today, mobility is enhancing field capabilities, improving service levels, and helping engage customers – like never before. Mobile devices are now the most preferred medium of communication for consumers. And with the rise of tablet computers, field employees believe their on-site demand for rich and usable content can be met.

However, we should avoid mixing up internal mobile demands with external ones. Just because applications work for claims adjusters doesn’t mean they’ll be embraced by policyholders. Ease of use and convenient self-service are must-haves for your mobile applications to be useful. To leverage the immense power of mobility in insurance, you need to enable faster, higher-quality communications for customers, field agents, and your management.

Are you struggling to leverage traditional relationships using emerging technologies?

Probably your past relationships with customers were based on a personal rapport you built over the years, but this is no longer the case. Carriers are struggling to leverage their traditional networks that include brokers and agents to provide a consistent, integrated customer experience, using emerging technologies.

Insurers are struggling to address challenges around security, connectivity, scalability, and multiple platforms and operating systems. They are yet to leverage advanced mobile technologies and social media to be relevant to customers, agents, and stakeholders. To deliver next-generation value-added services and provide real-time offers, you need to integrate mobile with your back-end systems.

Mobile opportunitiesChallenges
Reduce costsMobile security
Increase revenueConnectivity
Increase efficiencyUser experience
Increase customer experienceScalable architecture

What if you could put the power of mobility in your pocket?

Companies today must optimize every channel that customers and employees access in order to drive the most value from each interaction. Failing to optimize multiple channels will reduce consumer stickiness and employee productivity. A strong mobile strategy would embrace the following three key imperatives:

  • Providing real-time self-service experience with the ability to conduct simple, secure transactions
  • Delivering personalized digital experience and individual next best offers
  • Generating strategic insights to help make informed decisions and improving corporate productivity

To be successful, insurers must demonstrate the flexibility required to maintain both customer and employee touchpoints. In addition, they must be prepared to develop and roll out new products quickly and efficiently while providing exceptional user experience.

Empowering stakeholders using an unparalleled mobile engagement platform

Based on four key elements – people, objectives, strategy, and technology – our mobility offerings provide guided assistance across the mobility journey in areas like strategy, capability roadmap, implementation, deployment, and support.

We can help you build a robust mobile platform using a complete range of mobility solutions and services, including:

  • Best-in-class application development, testing (QA) and validation services – for mobile applications
  • Managing platforms, integrating systems, and security – addressing challenges in bringing your own device (BOYD) using accelerators, tools, and services that enable mobile solutions for multiple back-end sources
  • Multiplatform and multi-operating system expertise – across mobile web; hybrid Web-native, custom-containers; near-native, multiplatforms and native applications for all operating systems
  • Mobility and application services – including application lifecycle services, device and policy management, platform services, discovery and distribution, and user experience management

We help you embrace mobility for increased customer and employee satisfaction

Our experts can help you prioritize and seize mobile opportunities to engage customers, partners, and employees in the most cost-effective manner. We devise a tailored mobile strategy based on your business requirements to ensure it perfectly integrates with your channel goals. Our solutions span the entire insurance value chain – from product design to underwriting to claims; hence they provide enhanced customer experience, and improved employee and partner productivity.

Infosys drives mobility transformation by identifying business use cases that can be mobile-enabled. We also pinpoint what capabilities need to be developed, along with the associated costs. We create technology and solution architecture that best fit your organization to deliver required functionalities for your mobile investments.

Our mobility solution helps you benefit from:

  • Enhanced customer and employee experience
  • Increased customer satisfaction
  • Higher employee productivity
  • Improved customer and enterprise information access
  • Enhanced business agility and efficiency

The Infosys advantage – driving mobility to a rewarding destination

Mobility for insurance offerings from Infosys help you leverage our:

  • Proven track record: 150+ cross-industry engagements, 200+ application rollouts, and 100+ enterprise implementations
  • Broad expertise: 1000+ dedicated mobility professionals, mobile middleware and tools (like Infosys mConnect, TruSync, WindTunnel), and alliances with platform vendors (like Antenna, Kony, Pyxis)
  • Rich repository of mobile solutions: Digital brochures, guided sales tools, m-payments, and smart field service assistance
  • Centers of excellence: For iOS, Android, and BlackBerry that ensure a dedicated best-in-class infrastructure
Related readings

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Know more about Enterprise Mobility offerings

Case study: Field force automation for US insurance major

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