Infosys partnered with a contract research organization to integrate its global operations through common processes, and construct a common system across all its sites.

 

Key Challenges

Ensuring data integrity cumbersome and difficult, and resulted in data duplication

 

Required CROs to seamlessly replicate trials at multiple geographies

 

To operate as a single global entity.

The Impact

Real-time access to information for all stakeholders

 

Improved information exchange across organizational and geographical silos

Line

The Solution

Integrate its global operations through common processes

 
   

Building applications that would support new process

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Retailer improves cross-channel visibility with Infosys Big Data Testing solution

Infosys solved the problem in two parts – First, by re-engineering a uniform business process which was to be used by all units, and then building an application that would support the new process. In the first phase, a dedicated team of business and domain consultants and technical architects worked with the client to capture the as-is process and pain points, using the proprietary tool of Infosys.

  • Enhanced workflow control
  • Reduced data errors due to automated workflows
  • Improved information exchange across organizational and geographical silos
  • Better research and studies enabled by centralization
  • Real-time access to information for all stakeholders
  • Improved tracking mechanism
  • Automated inventory control
  • Enhanced customer service and improved relationships with sponsors, labs, and sites
  • Increased responsibility and satisfaction for employees
  • Improved adherence to regulatory requirements
  • Automated alerts to the project team
  • Electronic transmission of data to sponsors
  • Automated billing based on milestones (e.g., completion of study setup) and pass-through billing incidents (e.g., billing every analytical test conducted)

Key solution outcomes

Automated workflows

Real-time access to information

Automated inventory control

Improved tracking mechanism

Information Security challenges in a Shared Services Model

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Information Security challenges in a Shared Services Model

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