Complaint Management Solution

Overview

Complaint Management is at the heart of Pharmaceutical and Medical Devices industry operations – it saves the business from undesirable costs and efforts while ensuring drug safety and viability of the brand.

Line

Challenges & Solutions

 
   

Complaint tracking and resolution time reduced by almost 50%

Quicker and simpler approval process hence lower cost of investigation and compliance to regulatory requirements

Developed a Collaboration Workbench – for better usability and user experience

Improved reporting flexibility – i.e. Sentiment analysis, Trend analysis, monitoring, closure report etc.