Complaint Management Solution
Complaint Management is at the heart of Pharmaceutical and Medical Devices industry operations – it saves the business from undesirable costs and efforts while ensuring drug safety and viability of the brand.
Complaint tracking and resolution time reduced by almost 50%
Quicker and simpler approval process hence lower cost of investigation and compliance to regulatory requirements
Developed a Collaboration Workbench – for better usability and user experience
Improved reporting flexibility – i.e. Sentiment analysis, Trend analysis, monitoring, closure report etc.
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