A grocery and general merchandise retailer with a footprint across Europe and Asia

 

Key Challenges

The grocery retail chain sought visibility into IT project performance to roll out applications across stores on time and within budget. In addition, the retailer wanted to improve IT governance and application portfolio management to reduce the Total Cost of Ownership (TCO).

The Impact

Reduced time-to-market (by 15%)

 

Reduced cost of software development (by 10%) and reduced variance on schedule, cost and effort

 
Line

The Solution

Infosys came up with an improvement roadmap and envisioned the ‘to-be state’ for the client

 
   

Infosys adopted a phase-wise approach and defined the required processes as per the roadmap.

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Phase I:

Defined project management and governance-related processes (reflecting the onshore-offshore way of working); assessed the portfolio management tool

Phase I:

Defined engineering processes, including key metrics

Phase I:

Defined and developed the package implementation methodology

Infosys enabled deployment of processes by creating a process tailoring tool and conducting an organization-wide process training program. Infosys also designed and developed a web-based process portal, defined the quality assurance organization structure, and provided implementation support.