Infosys Helps Dansk Supermarked to Turn into Cross Channel Retailer
Provides its consumers a seamless and convenient cross-channel shopping experience
Dansk Supermarked, Denmark’s largest retailer, had ambitious plans to use the Internet to complement not cannibalize its in-store sales. It wanted to be the number one multi-channel retailer in Denmark, with its stores and websites acting as ambassadors for each other, leading to greater overall sales and a better customer experience.
Bringing its vision for an ‘anytime, anywhere’ shopping experience to life
Although it had been selling non-food products online since 2009, its ecommerce capabilities were being held back by a
legacy IT platform. It was running out of capacity and support, and needed an ecommerce solution that could scale with the business over the next five years.
By partnering with Infosys, Dansk Supermarked was able to tap into a wealth of international knowledge gained from previous ecommerce projects in more developed markets, such as the UK and USA. Infosys supported Dansk Supermarked in identifying the key business capabilities for the cross-channel solution, defining the strategic roadmap, selecting the platform and implementing the solution based on the hybris suite of products.
Infosys helps Dansk Supermarked become a true cross–channel retailer
Alan Jensen (Group CIO), Soren Johansen (Programme Director — Strategic Cross Channel) and Jorgen Kluwer (Director of eCommerce) talk about how Dansk Supermarked partnered with Infosys to bring its vision, ‘anytime, anywhere’ shopping experience, to life.
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Dansk Supermarked leads the ecommerce charge
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