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Retail

White Papers

Simplifying E-Commerce: A Flatter Design for E-Commerce Triangulation

E-tailers have long relied on the triangulation theory with product, customer, and profit as the triangulation points for their business operations. However, as with every other business concept, the triangulation ...

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The road to a customer-centric, context-aware, and self-adaptive retail strategy

Customer expectations and shopping behaviors have undergone a fundamental change. This has called for an innovative transformation from the retailers end too. Seamless omni-channel experience, powered by digital technologies and innovations are the first few ...

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New Age Home Improvement Retailing – Imperatives for the right Omni-channel model

This point of view is an amalgamation of insights from Infosys experience with home improvement retailers across matured and emerging markets, highlighting the new vistas of opportunity which an Omni-channel...

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Redefining e-commerce as Experience Commerce

When electronic commerce was introduced, a new way of commercial transactions via the Internet was defined. However, for years e-commerce transactions have remained monochromatic. It is about time that enterprises...

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From footfalls to eyeballs and walk-ins to log-ins − are you there yet?

Tough economic environment coupled with consumers seeking more value for money is eating into retailer’s profit. Retailers are constantly looking for newer ways to...

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Customer-centricity – refresh your organization’s DNA with the consumer’s genome

Today, consumers are uber-connected. Every second, they are making their presence and preferences known through different media. Consumers are actually making it easier for ...

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Influencing the Purchase Journey of Millennial Shoppers

The millennial shopping experience offers interactive storefronts, products catalogs on a smart phone, and digital currency. More importantly, millennials seek...

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Responsive supply chain

Retail footwear and apparel businesses have realized the significance of inventory freshness. While companies have made advancements in improving execution and cost efficiencies, lack of synergy across functional...

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Delivering on innovation – the how

Retailing has always been about serving customers’ needs and wants – stated and unstated. However, most retailers...

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Be quick on the draw – a roadmap to develop a customer analytics ecosystem to win in omni-channel retail

Retailers must build a customer analytics ecosystem to understand the omni-channel needs of their customers and derive effective consumer...

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The smart store of the future – powered by faster, cheaper and efficient IT

To drive personalization profitably, retailers are investing in enabling their brick and mortar stores digitally – with mobile POS, kiosks, and wireless capability in the store. This shift to...

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Enabling targeted marketing in grocery

Grocers are transitioning from aggregated demand-driven decision making to a more personalized, omni-channel approach that engages their consumers better. While well-integrated...

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Unlock value through analytics-driven insight and action

The growth in online shopping, the explosion of smartphones in emerging markets and the thinning lines between privacy and openness on social media networks are trends that define today’s connected world. The gold rush is...

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Catch on with the omni-channel customer

In the digital world, understanding your consumer is a critical success factor. Targeting appropriate products, services, and campaigns that are relevant to the individual consumer enables faster sale and more effective use of an organization’s...

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Harnessing the power of big data – big opportunity for retailers to win customers

Organizations are producing large volumes of data across the supply chain and at various customer touchpoints. At the same time, there is this exceptionally large volume...

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Supply chain traceability with RFID and SAP

This paper examines how data amassed from RFID infrastructure can be integrated with enterprise systems using SAP Object Event Repository (OER) for...

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Fast-tracking your business: Get freedom from focusing on the fringe

Today’s business landscape is competitive, demanding, and unrelenting. Your customers are technology savvy; they know their needs well. High levels of service are now basic expectations while customer ...

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Enterprise Mobility with Sybase Unwired Platform

Many organizations face the need to make an important decision of choosing the right development approach after selecting a mobile platform like SUP (Sybase Unwired Platform). While there...

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