Infosys implemented a micro services architecture solution to modernize the check-in process and transmit notifications to agents. Our application adopts responsive web design to support diverse form factors, including laptops, tablets and smart phones.
The robust security framework for curbside check-in workflow enables agents to handle complex check-in scenarios such as payment, overweight baggage, and special travel service requests.
Our technology approach enhances system performance and minimizes backend calls to manage baggage and print boarding passes. An analytics dashboard offers visibility into operations and improves decision-making.
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