Case Studies

Performance Management Framework to Manage IT Workforce

The client

The client is one of the leading electric utilities, with more than 12,000 employees. It has nuclear and fossil generation plants, transmission and generation business units.

Business needs

The client needed to manage IT workforce capabilities in such a way that competencies were available and inventory of capabilities could be aligned with business needs. The client called its objective – creating an Agile IT Organization.


The client had recently changed the organization of IT from a de-centralized to a consolidated centralized structure. So roles and functions were in a state of flux.

Our solution

The solution from Infosys recommended use of role based organization to address the client needs. This allowed for a workforce capabilities program to achieve the objective of an Agile IT organization. A multi-year program was formulated to look at multiple dimensions like people processes, metrics, systems, career framework and competency alignment.

Career framework was defined for all roles in application services and infrastructure. Competencies were mapped to each role in alignment with enterprise-wide HR directives. Metrics were defined to track the effectiveness of the program.


The client is able to clearly map future business needs with competencies needed. Competencies are mapped to roles and this enables the client identify any shortfall in workforce capabilities.

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