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Utilities imperative: Customer service that flows like water

Water utilities must empower digital consumers with self-service channels to improve the quality of service. In an article published in the Utility Week, an Infosys expert discusses why web-based customer service is as much a business imperative as regulatory compliance.

Online account management and social media help water companies -

  • Reduce cost of operations
  • Accelerate billing cycles
  • Improve customer service
  • Manage marketing campaigns effectively
  • Involve customers in demand and price management

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The article was first published in Utility Week of 25 Nov. 2011

Author

Chinmoy Parida, Lead Consultant, Energy, Utilities, Communications and Services practice, InfosysChinmoy Parida, Lead Consultant, Energy, Utilities, Communications and Services practice, Infosys

Chinmoy has over 9 years’ experience in design, development and implementation of various customer information system and self-service projects for leading global utilities. Chinmoy can be reached at

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