Water utilities must empower digital consumers with self-service channels to improve the quality of service. In an article published in the Utility Week, an Infosys expert discusses why web-based customer service is as much a business imperative as regulatory compliance.
Online account management and social media help water companies -
The article was first published in Utility Week of 25 Nov. 2011
Chinmoy has over 9 years’ experience in design, development and implementation of various customer information system and self-service projects for leading global utilities. Chinmoy can be reached at
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