Today, the back office of utilities manually schedule and plan work for the field workforce. As unexpected events like customer care requests or outages occur, back offices rely on manual intervention to shuffle work assignments and schedules to accommodate these jobs. Based on human judgment, these manual interventions often lead to mistakes that negatively impact field productivity and endanger field worker safety.
Automate low value tasks. With AI and mobile work management solutions, utility companies can empower the field workforce and improve operations. Also ensure that people are in the right place at the right time with the right information to act promptly.
Workforce Management Solution - Considerations
The Grid of the Future
Workforce Development in the Age of Digital
Improving Operations Through Digital Field Workforce Management