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Going Digital: The Risks and Rewards

Jeff Kavanaugh, VP - Global Head of Infosys Knowledge Institute, in conversation with Semra Barutchu, Vice President, Infosys

“The good news is most companies have made progress,” says Jeff Kavanaugh, VP - Global Head of Infosys Knowledge Institute, speaking about the 22 digital initiatives that were considered among more than 1000 companies across the world

His advice is for organizations is that they have to resemble more like a living organism - move quickly, respond, learn, and evolve.

Organizations also need to build in resilience, engagement, and relationships, along with a focus on triple bottom line, he says

The word “Digital” has been on top of the corporate radar for several years now. In this fast-changing world, however, as customer needs are changing faster, companies are having to accelerate their digital endeavors.

Taking up from Digital Radar 2019, Jeff Kavanaugh, VP - Global Head of Infosys Knowledge Institute, shared his insights from the recent Digital Radar Report with Semra Barutchu, Vice President, Infosys, and according to him, while a great deal has changed, but there are still some challenges for organizations as they complete their digital transformation.

Kavanaugh especially notes that there is an interesting difference between this year, and the last. “The good news is most companies have made progress,” he notes speaking about the 22 digital initiatives that were considered among more than 1000 companies across the world.

“A lot of them went from what we're calling this Watchers category… to a middle we're calling Explorers,” he says. According to the Digital Radar Report 2020, a majority of the companies this year are present in the Explorer category, and towards the top of that range.

Kavanaugh, observes that many of those companies have hit what one would call a digital ceiling. “They had a difficult time going from this middle tier to the top cluster,” says Kavanaugh. The ones that did, focused not only on customers, but also on their employees.

With this movement across categories, however, Kavanaugh points out that the transformation has been slower than the pace of change in the market. His advice is for organizations? That they have to resemble more like a living organism - move quickly, respond, learn, and evolve.

“One is architecting for more flexibility, don't be perfect and rigid, flexible, and then, in a related way, evolve very quickly. So, agility at scale,” says Kavanaugh, adding that organizations also need to build in resilience, engagement, and relationships, along with a focus on triple bottom line.

“As you start to think about those, you'll also be one step ahead of regulation, and other compliance types of things that will be coming soon,” he says.

Know about what is Digital Maturity Index, digital ceiling, barriers to progress, among other things, and gather insights and data from the Digital Radar Report here.

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