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Features & Opinions

Infosys is listed as one of the Representative Providers with a Managed-Services-Led MSI Offering in the Gartner Market Guide for Multisourcing Service Integration by Jim Longwood, Gilbert van der Heiden and Ian Puddy, 21 March 2016

The ever growing business demands and increased competition mandate organizations to continually innovate and provide new services at competitive costs. Echoing these emerging market demands, outsourcing trends for IT enabled services are changing at a rapid rate, bringing in multiple suppliers and a hoard of associated challenges. Infosys SIAM (Service Integration And Management) framework enables Multi sourcing Service Integration (MSI) function to be capable of managing multiple internal & external suppliers and provide the optimal mix of flexibility, innovation, standardization and consistent service to the business community.

Gartner says that multisourcing service integration (MSI) refers to the provision of technology consulting, project implementation, and operational management services related to overseeing the service delivery of multiple internal and external IT and business process service providers. According to Gartner, sourcing executives can use this guide to identify options that best align to their multisourcing strategy and hybrid IT services broker requirements.

The Infosys Service Management practice supports over 300 clients and has been recognized for driving simplification and automation across clients’ business processes. Along with the SIAM Strategic Consulting, Service Integrator Operations Management, the Infosys Enterprise Service Management Cafe, is a key platform to be leveraged for delivering MSI services.

About Gartner 'Market Guide for Multisourcing Service Integration' by Jim Longwood et al, 21 March 2016

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