Features & Opinions

Infosys positioned in the Winner's Circle of HfS Blueprint report for ServiceNow Services 2016

Driving innovation to deliver enhanced service experience that is underpinned by automation capabilities

"What Infosys terms Service Experience Transformation is the vision that many struggle to articulate. Refreshing and laudable, Infosys is devoid of the ITSM jargon that is prevalent among its peer group."

The Infosys vision of service experience, fueled by excellent 'innovation' and 'execution' abilities, has led to its entry into HfS report's 'as-a-service winner's circle.'

The report highlights leadership in:

  • Flexibility to deliver ServiceNow as a service including platforms, licenses and services
  • Vision and investments in ServiceNow Services
  • Application and platform Strategy
  • Availability of Enterprise Service Management Capabilities

As a managed services partner, Infosys drives innovation in software applications and platforms. Its differentiation is led by competent service offerings and exceptional user experience. Infosys has built a strong set of assets around enterprise service management (ESM) based on the ESM Café proprietary ServiceNow platform and ServiceWatch (ITOM) with vertical-specific customer solutions. With a strong focus on user interface (UI) / user experience (UX) transformation, Infosys as a thought leader in Design Thinking is optimizing its approach to service delivery and ServiceNow.

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