Analytics for incident management

Business Challenge

A Dutch bank’s applications were plagued by a high number of incidents and events, application stability and availability issues, and heavy dependence on manual activities.

Infosys View

Problem Management Analytics solutions are key to data analytics and critical for the overall support processes, helping drive efficiency with a data-driven approach.

Business Outcomes

• 37% reduction in events volume
• Cost benefits of more than USD 450,000 over two quarters.

And more…