Human Potential

How We’re Re-Designing the Future of Technology

If my career in the tech world has taught me anything, it’s that technology is not the most important thing in the world of tech. It’s people. People who obsess over finding the most important problems to solve. People who bring together varied skills to build out the solutions to these challenges. People who then use these solutions to do all the things that they might not have been able to do before. Great technology solutions are a result of bringing together this diversity of people in purposeful ways. And empathy, is the great connector that makes this possible.

Think about it, and you’ll see how it’s about connecting the dots and having a wide breadth of experience to draw from. Designing and building great software-led experiences for people in so many ways is really about understanding their life, their work, day to day - understanding what bothers them, what makes it hard for them to do the things that are important for them, seeing what might make it easier and empathizing. In a way, the final solution, built as it may be with technology at its core, is actually the best expression of empathy that can be provided to their problem. So, it’s important to stop thinking so linearly about technology solutions, to stop simplifying it to a conversation about this technology or that methodology and focus more on how technology can be used to truly amplify human potential.

Think of the skills needed to build an application that is simple yet effective, to improve driverless cars, to reimagine the banking experience, to developing smart medicine – in these contexts, the technology experience alone is not enough. Understanding how we engage with the world around us, having deep industry knowledge and understanding human behavior becomes just as important. As such, the traditional technology career path is widening and welcoming those across a broader spectrum of academic competencies. The liberal arts major, the sociologist, the ergonomist along with the data scientist, programmer and technology architect – each driven by the same curiosity and intellectual rigor to see their work and the world around them through the lens of empathy, so they can then continuously improve its relevance.

At Infosys, this means embracing Design Thinking in everything we do – relentlessly focusing on harnessing intuition, inspiration and emotion to create solutions. Big problems or opportunities seen through myopic lenses will only ever help us solve part of the problem, but by widening our field of vision, we can see opportunities and challenges more holistically and better navigate complexity. And by embracing the power of design itself to enrich the human experience, we can help our clients bring better products and services to market.

In this spirit, Infosys has entered into a multi-year partnership with the State of Rhode Island to establish our first Design and Innovation Hub in the State and hire 500 local workers. Rhode Island is known for its strong design talent, as well as its technology and start-up depth, drawn from the New England tech corridor. This partnership will accelerate the pace of developing top designers who are equipped to play a part in the technology business. We need to close the gap in the market for design-centric technology skills — for our clients and for their customers.

We know that this problem has to be tackled if we are to keep up with the need for more immersive, more purposeful experiences in the digital and physical worlds. Solving this problem is the mission for our partnership with the State of Rhode Island— to build, sustain and train the most talented and diverse tech designers to build a world that works, and feels, better.