Business responsibility report
Infosys’ stakeholders include our clients, employees, investors, vendors / partners, government and local communities. Our vision to earn the respect of our stakeholders informs and guides our actions. A robust engagement process ensures our attention to stakeholder requirements and feeds into the materiality exercise. Defined communication channels ensure focused engagement through the year.
Integrating stakeholder feedback
We determine materiality through engagement with our stakeholders across various forums.
Strategy action and planning (STRAP)
STRAP, our annual strategy planning conclave, is one of the key forums that brings all our senior leaders to one platform to deliberate our business strategy and implementation. At STRAP,
- Perspectives in strategy formulation and implementation are invited from a cross-section of employees including the Voice of Youth. The invigorating sessions see a vast flow of ideas as well as data from both internal and external sources such as, Customer Satisfaction Surveys (CSAT), Employee Satisfaction Surveys (ESAT) and Vendor Satisfaction Surveys (VSAT).
- Also discussed at STRAP is the Company’s progress on its environmental and social goals.
Post STRAP, the strategy and implementation plans are communicated to the larger organization through news updates, mailers, blogs, etc.
In keeping with our commitment to make regular and focused sustainability disclosures:
- We participate in various assessments including the Carbon Disclosure Project (CDP), the Global Reporting Initiative (GRI), the Dow Jones Sustainability Index (DJSI), and national and international awards for our Green Initiatives.
- These assessments and awards help us benchmark our practices and learn from other practitioners as well.
- Our compliance and risk management office periodically evaluates our business according to global regulatory requirements to ensure organizational preparedness.
For more information on materiality and stakeholder inclusivity, visit.
Engaging with local and marginalized communities
The Infosys Foundation, established in 1996, supports the less privileged sections of society across India. The Foundation prides itself in working for the disadvantaged, selecting projects with care and working in areas that are otherwise neglected.
In fiscal 2016, the Foundation worked on numerous projects to support marginalized communities.
The highlights of this year’s projects are as follows:
- Working with the Ramakrishna Mission to develop a school that is expected to benefit 2,400 tribal students (1,800 in the in-campus higher secondary school and 600 in 16 non-formal schools) in Arunachal Pradesh.
- A partnership with Prerana, a Mumbai-based NGO, to end inter-generational prostitution by providing shelter, health and education to children living in red-light areas. Around 5,000 children have benefitted from the project till date.
- Setting up and running of a fodder-distribution center in partnership with Ramakrishna Sevashrama in the drought-hit district of Pavagada, Karnataka.
- Infrastructure development for the Ramakrishna Mission hospital in Itanagar, expected to benefit over 700 patients every day.
For more information on the work done by the Foundation, visit.
In order to build responsible citizenship, we provide a platform to employees to engage in social and environmental initiatives of their choice. The Awards for Excellence, the highest recognition in the Company, has a category for Social Consciousness that rewards employee action in the space.
We also work closely with the local community at all our development centers across the country on a host of initiatives covering education, healthcare, and rural development. In Bangalore for instance, we work with the local community through the Electronics City Industries Association (ELCIA) Trust. Apart from being one of the largest contributors to the Trust, Infosys also engages, through its employee volunteers, in a host of local initiatives.
ELCIA’s flagship program aims to strengthen the quality of education available to over 5,800 children studying in 17 government schools. In the last fiscal, we supported the Model School program which focuses on five specific areas – school infrastructure development (drinking water, classrooms and toilets), libraries, faculty enablement and development, computer education, and curriculum enhancement (including initiatives promoting sports, sex education, moral science and sustainability).
Such efforts are not limited to Bangalore. In Chennai, we supported over 60 villages around our Mahindra City campus during the floods in December 2015 by sending relief materials and helping people in rescue camps.