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Application Development and Maintenance

Success Stories

Airlines  |  Automotive  |  Communications  |  Healthcare  |  High-Tech  |  Hospitality & Leisure  |  Industrial Manufacturing  |  Insurance  |  Life Sciences  |  Media & Entertainment  |  Oil & Gas  |  Utilities

 

Airlines

Aircraft maintenance planning for a US airline

A US airline sought to improve aircraft maintenance productivity by efficiently disseminating work to enhance the available resources. Infosys implemented...

Leveraging the mobile channel for re-engineering the airport automation application of a US airline

A US airline wanted to reduce delayed delivery of booked cargo to the aircraft. Infosys partnered with the airline to re-engineer the existing load planning...

Real-time resource management tool for airline’s ramp operations

The ramp operations group of a US-based airline sought a web-based work assignment tool to implement a consistent process of generating assignments for...

Strategic sourcing initiative for a US airline

A US airline sought a strategic partner to implement an IT sourcing initiative. Infosys successfully managed the transition, spread over multiple locations, on time and within budget.

Automotive

Connected Car – Infosys helps a major automaker design the next-generation automotive

A story of how Infosys helped a major automaker to improve its telematics products, making vehicle diagnostic data available remotely to customers and dealers. The vehicle diagnostic product allows...

Infosys fuels transformation at Toyota Motor Sales, USA Inc.

Hear David Jackson, Division Information Officer for Dealer Field and Affiliate Division, Toyota Motor Sales, USA Inc., talk about how Infosys helped...

Communications

Mainframe Modernization for Telcos

Explore how telcos are saving costs and have benefitted from increased agility by optimizing and migrating from mainframes

Infosys delivers on its commitments consistently

SundiBalu, CIO of Telstra Global, talks about how strong partnership and domain specific capabilities of Infosys helped them in their business journey.

Infosys helped Proximus in their largest IT transformation project

Ivo Cools, CIO, Global Services, Proximus shares his company’s experience with Infosys on how it helped them in driving their largest IT transformation program.

Lebara and Infosys worked in a very innovative and out-of-the-box manner

Shyam Mardikar, CTO, Lebara, explains how the company dramatically raised the productivity of its sales force with the automated stock-to-cash process from Infosys, and our inventive approach to mobility solutions.

Vodafone reinvents customer experience with Online Acceleration Program

Carl Bennett, Global Head of Online Technology, explains why Vodafone chose Infosys as its global systems integration partner to reinvent its ...

Healthcare

A Blue Cross Blue Shield Plan: ICD-10 mapping simplification and business rule transition with Infosys iTransform™ Product

This case study demonstrates how Blue Cross Blue Shield Plan (part of a family of companies that finances and delivers healthcare services) engaged...

Data warehousing for a health benefits company

A healthcare benefits company with a diverse mix of managed care products partnered with Infosys to implement a scalable architecture for mining its vast database.

Delivering a financially secure ICD-10 transformation

This case study demonstrates how Infosys Public Services helped the client with a much-needed comprehensive data analytics solution...

Developing an enterprise data warehouse for a commercial health benefits company

A commercial health benefits company in the U.S. was plagued with multiple disparate operational systems and warehouses. To reduce its...

Electronic health records for the UK Government

A department of the UK Government, which operates hospitals and clinics, wanted a proof of concept for...

Healthcare major accelerates time-to-market by nine months using service-oriented architecture

Faced with a portfolio of incompatible legacy systems that hindered its ability to compete, a healthcare major embarked on a multi-year business...

Infosys — Aetna's trusted IT partner for more than a decade

Infosys has played a significant role in Aetna's journey during the last couple of years. As a strategic partner to Aetna, Infosys provides...

Infosys enables a health insurer to engage patients in their healthcare through Personal Health Record Model

A health management company sought the active participation of patients in their healthcare through a Personal Health Record (PHR) model. Infosys devised...

Infosys Integration and Collaboration solution helps Mercy Health Plans enhance customer satisfaction

Mercy Health Plans (MHP), a full-service health management company, partnered with Infosys to enhance customer service. We customized our Integration...

Leveraging service-oriented architecture for competitive advantage

QCSI, a provider of technology and services to automate claims adjudication and settlement processes, sought to migrate its visual basic...

Long Term Care Partners modernizes core systems to optimize operations and support growth

Long Term Care Partners (LTCP), one of the largest federal long-term care administrators, wanted to modernize its core administrative system...

Portal strategy and technology architecture enhancement for a Pharmacy Benefit Manager (PBM)

A Pharmacy Benefit Manager (PBM) sought a cost-effective portal strategy for increased web adoption, improved rate of drug switching of...

Aetna streamlines communications and improves speed-to-market with Infosys and HP Exstream solution

Aetna's document processing, composition, and fulfillment process was a spider web of legacy systems that required a tremendous amount of manual code entry. The Infosys and HP teams collaborated to develop...

High-Tech

Consolidating sales and distribution processes for Toshiba Europe GmbH

Toshiba Europe GmbH faced problems of inventory consolidation, planning and information transfer, as its ...

Requisition automation and control

The client, a leading US company that designs, manufactures and markets high-performance analog, mixed-signal and digital signal processing (DSP) integrated circuits (ICs). The company sought to ...

Product testing for a leading ISV in the security product space

Infosys was engaged by one of the world's leading ISV software providers in the security and access management segment to develop a...

Hospitality & Leisure

Cross-Property Integration and Real-Time CRM Solution helps Re-launch a Leading Gaming Industry Loyalty Program

The client, a large gaming conglomerate, has an award-winning loyalty program with the participation of over 35 million patrons. It has consistently achieved significantly higher cross-property play than its...

Industrial Manufacturing

A refreshed online presence for Cummins by Infosys

Cummins Inc. is a global leader in designing, manufacturing, marketing, and servicing diesel engines and allied technologies in the power sector. Cummins.com, the company’s corporate website, was in dire need for...

Insurance

Business enhancement through improved agent efficiency and superior customer service

A leading insurance and retirement services company in the US turned to Infosys to deploy a new age customer-servicing platform. Our call center solution, based on business process management (BPM), provided a ...

Claims enhancement improves productivity; reduces processing time by 20 percent

Infosys experts worked with a Fortune 500, US life insurance company to improve the processing of life and annuities claims. We helped design a claims platform that enabled effective case ...

Data masking solution lowers risk and reduces costs for a leading global insurer

For a multinational life insurance company, Infosys unveiled a complex data-masking program, covering sensitive data in non-production environments. Infosys implemented the data masking solution across...

Enabling a 360° customer view increases servicing efficiency

Infosys worked closely with a Fortune 500, US life insurance company to create and deploy a customer-centric business enhancement program. A key result — The client organization was able to get a...

Enhancing claims processing with improved quality and reduced cycle times

A leading insurance company wanted to enhance the effectiveness of its disability income benefits department. We leveraged our proprietary business enhancement methodology to improve business performance and customer service.

Flexible and agile service delivery platform elevates customer experience

McCamish Systems (now an Infosys BPO subsidiary) turned to Infosys experts to develop and implement a scalable, best-of-breed Business Process Management (BPM) platform. This enabled the client to process change requests for...

Improving business efficiency for a Canadian title insurer

Canada's leading provider of title insurance wanted to be more client-focused in marketing new products. However, due to the volume of business and the manual workflow system, the client's...

Mortgage insurance origination platform improves customer satisfaction, increases efficiency

Design and implement a state-of-the-art mortgage insurance (MI) origination platform — this was the business situation that a leading US mortgage insurance provider faced. After carefully considering several options, the client turned to...

Policy management system for a global retail insurance brokerage and risk manager

A global retail insurance brokerage and risk management services company required an end-to-end policy management system. Infosys delivered a multiuser, multi-location, and highly scalable system.

Reduced total cost of ownership and increased scalability with a new accounting solution

A global provider of specialty insurance and reinsurance implemented a new financial accounting solution with Infosys. The new solution aimed at...

Reducing costs of IT maintenance

A leading reinsurance company wanted to consolidate and rationalize its IT investments. Infosys developed a 3x3 grid to identify applications that would benefit from offshoring.

Self-service platform for faster time to market and enhanced customer satisfaction

Infosys helped a leader in global insurance and reinsurance brokerage design develop a web-integrated, product-agnostic platform. This helped standardize self-service implementation across products. The platform integrates...

Straight-through processing enhances productivity and improves policy servicing levels

Read this blow-by-blow account of how a Fortune 500, US life insurance company worked with Infosys to realize their vision of complete customer-centricity with electronic services. Infosys enabled straight-through...

Streamlined operations through new business process enhancement

Get the full story of how Infosys partnered with a Fortune 500, US life insurer to enable its new business vision with straight-through processing. Infosys deployed the New Business Process Excellence (NBPE) solution to...

Windows 7 migration ensures a streamlined global IT landscape

Infosys delivered a solution for a European leader in specialist risk insurance with global operations. The solution provided a standardized global operating environment. By aligning...

Life Sciences

Global CRO streamlines project management, cuts clinical trials lead time

The client, one of the top five global CROs, engages with clinical research sponsors to execute clinical development and laboratory research projects. The key business challenges were the absence of ...

Virtual predictive tool rationalizes lead compound identification for new drug discovery

The Indian Institute of Science (IISc) is a premier Indian research institution with a rich legacy of cutting-edge research across scientific disciplines. It needed co-development support to enhance process and improve the efficacy of the conceptual virtual predictive Ligand Identification and Matching tool. We ...

Designing a wireless gateway for an in-home patient monitoring application

A medical technology company wanted to revolutionize healthcare of in-home cardiovascular patients through wireless and Internet technologies. Infosys, in just...

Media & Entertainment

Improving operations through vendor-managed inventory

One of the world's largest producers and distributors of motion pictures, television programming, and home videos sought to improve the operations of its home video department.

Infosys helps a Music Company Implement Integrated Royalty Management

A global music publisher and distributor wanted to transform its royalty management process to better manage sales from music records as well as digital downloads. The company owns a rich collection of...

Infosys is the partner of choice for DIRECTV

DIRECTV executives speak about their partnership with Infosys on their transformational program.

Music Company Opens Revenue Streams from Digital Offerings

A leading music publisher and distributor with a catalog of international artists sought to seize the first-mover advantage in digital music. The music industry was experiencing a shift from ...

Music Publisher and Distributor Revamps IT Portfolio: Streamlines processes for digital distribution

A global music publishing and distribution company with operations in more than 50 countries sought to rationalize IT investments. A portfolio of more than...

Pay TV Service Provider Becomes More Responsive to Customer Needs

A leading provider of pay TV services in North America wanted its field force to deliver superior customer service. The company technicians needed to respond promptly after...

Product upgrades for digital media production, management and distribution

A software and hardware developer of digital media production, management and distribution technologies needed an offshore partner to provide a one-stop solution for product upgrades, including support for hardware, software and firmware updates.

Oil & Gas

Advanced optimization solution improves oil pipeline capacity utilization

Infosys implemented a pipeline scheduling and crude oil transmission solution to optimize the pipeline network and enhance asset utilization at...

Automation drives hydrocarbon accounting

A leading integrated oil and gas company used legacy systems for hydrocarbon accounting. Infosys Hydrocarbon Accounting (HCA) solution replaced the...

Development of an intelligent reservoir monitoring system

A leading oil and gas company incorporated embedded software into its precision optical sensing technology, the first of its kind in the world. The client developed the world's first precision optical sensing technology to...

Enterprise Collaboration Solution Breaks Down Information Silos

Infosys implemented a document and records management platform for robust data governance and regulatory compliance at a global oil and gas company. The platform enabled employees to...

Enterprise portal manages upstream data

A global oil and gas enterprise wanted to build a centralized oil well database. The Infosys geographic information system (GIS) portal helped the...

GIS solution improves inventory management

Infosys developed a geographic information system (GIS) to track railcars for an oilfield services company. Our GIS application helped track the movement of railcars in real-time to enhance logistics and inventory management.

GIS-based information management portal for an oil and gas major

Infosys developed a GIS-based information management portal to integrate production data, electronic documents and spatial data, for...

Integrated asset modeling and production optimization at oil fields

Our asset modeling solution helped an oil and gas company achieve operational excellence. We integrated facilities and ...

Integrated oil trading system to reduce risk and increase efficiency

Infosys developed an end-to-end trading system for physical oil and product trading, derivatives trading and risk management consisting of forwards, swaps, CFDs, futures, OTC, and exchange traded options for hedging as well as speculative trading.

Integrated Refinery Information System enables real-time decision making

Infosys implemented an Integrated Refinery Information System (IRIS) to streamline business processes at a...

Intelligent drilling and well monitoring platform transforms assets

An oil and gas company wanted to improve business performance from oil well construction to operations of rigs. The Infosys solution included tools for real-time data aggregation, monitoring, and analysis, and helped enhance the safety and reliability of oil wells.

Reservoir monitoring software with fault tolerant data processing capabilities

Infosys implemented a data collection and analysis system at a diversified upstream oilfield services company to monitor reservoirs in real time. Site engineers were able to take informed decisions supported by end-to-end reservoir monitoring and a repository of data.

Sustainability Reporting System for Better Accountability

A leading oil and gas company sought to address regulatory compliance by embarking on a major sustainability reporting campaign. Infosys designed a system to address the reporting requirements of...

Upstream data management solution enhances exploration

Infosys implemented a data management solution at an oil and gas company and helped them generate annual savings of US$800,000. The solution automated acquisition, transfer, and storage of data. It also helped validate and eliminate duplication of data.

Utilities

Application Development and Maintenance for a Leading AMI Product Vendor

Infosys partnered with a leading AMI vendor to develop multiple AMI products, implement AMI products at various client locations and undertake systems integration of AMI products with existing legacy applications.

Automation of Field Force Service Operations

The client, a leading utility company in the US, wanted to integrate MDSI's Advantex with messaging technology over a wireless network to connect FSRs to the field order system in real-time or near real-time.

Call Handling Enhancement

A leading South-Western US electric utility company implemented a customized GUI-based customer information system. The enterprise-wide application was rich in...

Call Work Enhancement and CTI Implementation to Improve Customer Service

A leading utility company sought to improve the productivity of its call service representatives by improving the design of ...

CRM Framework to Improve Customer Service

The client, a leading electric utility company in the US, partnered with Infosys to develop a sustainable process to improve and measure customer satisfaction.

Customer Service Application Readies Utility Major for Market Changes

With deregulation of utility markets just six months away, a utility company needed another year to replace its old legacy system. Infosys developed a...

Customer Service Integration

A leading US utility company sought to integrate its customer service operations and systems across four subsidiaries. With the...

Defining Roadmap to Align Technology Assets with Current and Future Business Needs

A large electric utility in western US was saddled with multiple aging applications with high maintenance costs. It required a...

Design and Development of a Pricing Tool for Transmission and Distribution Operations

The client, a West Coast-based electric utility, faced a lot of operational challenges with its disparate and antiquated work management systems. The company sought a...

Evolving Customer Self-service Portal

A leading US gas distribution company sought to improve customer engagement with provision of self-service features over ...

Getting smart with customer experience

Egil Brækken, CIO, discusses how Infosys is helping Hafslund improve customer management through self-service and streamlining processes, and how...

Implementation of an Advanced Metering System and Integration

Infosys partnered with a leading utility company to implement a real-time metering system and develop AMI applications such as load curtailment, demand response and Web-based analytical applications for major customers, usage, cost, and bill analysis.

Infosys helps Arizona Public Service with a large-scale customer service related transformation program

Jassi Arora, Director – CIS Replacement Program, Arizona Public Service, shares his company’s experience working with Infosys, for a large-scale transformation program that aims to...

Infosys helps EDF Energy successfully integrate with British Energy

Kelvin Wing (IT Operations Director, EDF Energy) and Olliver Lawrence (Head of Business Services, EDF Energy) talk about the ability of Infosys to understand their...

MDM Product Development and Benchmark Testing

Infosys partnered with a leading AMI MDM vendor to develop Meter Data Management products, deploy AMI applications such as Load Curtailment and Customer Service applications and undertake benchmark testing of five million interval meters.

Mobile Enablement of Transmission and Distribution Operations

The client is a leading electric utility company in the US. Its applications in field tools were not based on standard architecture and lacked...

Northumbrian Water partners with Infosys to enhance its field service with mobile workforce management

Infosys was NWL’s partner of choice for implementing the Oracle Utilities Mobile Workforce Management. It was chosen primarily for its deep domain and product expertise, track record, and delivery capabilities.

Passport Implementation – Transition from Legacy System to a New Work Management System

The client, a Fortune 500 company, is a major electric utility that distributes and supplies electricity to a wide range of customers including...

Production Support and Maintenance of Customer Information Systems

The client wanted to execute production support and maintenance of its applications after successful replacement of its legacy CIS system with a distributed customer service system based on a relational database.

Shared Service Offerings

The client is a leading electric utility company in the US. The company faced business issues as a result of...

State-of-the-art Website for Smart Connect Customers

A leading US utility company sought to improve customer engagement by enhancing Web self-service features with provision of ...

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