Order-to-Activation Process Transformation
The order-to-activation cycle is a critical business process in the Telecom industry. Order volumes are large, orders can be complex with bundled services and several applications tracing thousands of unique paths. Often legacy systems are adapted as-is to newer service categories. This leads to multiple failure scenarios resulting in higher costs, increase in cycle time and delay in activation.
- Decrease in cost per order by as much as 25%
- Improvement in on-time delivery by up to 40%
- Superior user experience across the “Order-to-Activation” process