A large utility company needed to find a more efficient way of closing system-generated exceptions.
In an industry-first Robotic Process Automation implementation, Infosys implemented AssistEdge as an automation lever with Oracle Utilities Customer Care and Billing (CC&B) to enhance productivity and reduce cycle time.
Estimated savings of 3300 people hours
20,000 exceptions automatically handled per month
Abandoned customer service calls reduced by 6%
Average handling time for exceptions reduced by 86%
Find out more about how we can use automation to boost your efficiency.