Dreamforce 2010

Event Details | Event Overview | Session Details | Speaker Profiles

Event Details

Date: December 6-9, 2010
Venue: Moscone Center, San Francisco, USA
Booth Number: 221

Event Overview

Dreamforce 2010 is Salesforce.com's four day annual user conference where global leaders in Cloud Computing come together to collaborate, connect, and inspire. It is one of the largest Cloud Computing events, bringing together over 20,000 active Salesforce.com users and representing more than 5,000 companies. Dreamforce 2010 provides a forum to interact with over 200 analysts, investors and the press.

Session Details

Infosys Sponsored Manufacturing Luncheon
Date: December 7, 2010
Time: 11:30-12:45 PST
Venue: Intercontinental Hotel, 888 Howard Street, San Francisco

Customer Session
Date: December 7, 2010
Time: 17:15-18:15 PST
Venue: Room 2007, Moscone West, San Francisco
Topic: Catalyze Your Cloud Journey by Leveraging Your Salesforce.com Investments
Speakers: Marc Sofia, Program Manager, Baker Hughes Inc. Herman Boyd, CRM Domain and Best Practice Manager, DuPont Information Technology, and Arindam Banerji, Head, Technology - Manufacturing, Infosys Technologies
Moderator: Atul Chandra Pandey, Industry Head - Enterprise Application Integration and Solutions (EAIS)

Customer Session Description

The panel session with DuPont and Baker Hughes Inc helps gain insights into taking the Cloud journey to the next level and leverage existing investments in Salesforce.com. The key areas covered include considerations for moving more applications into Cloud, best practices for Cloud and Salesforce.com implementations, instancing strategy, managing data privacy on Cloud, and managing inter-Cloud and mobility play. Maximizing Salesforce.com investments by leveraging the latest Salesforce.com features including Chatter is also a thrust area of the session.

Table Talk Session
Date: December 8, 2010
Time: 11:45-12:45 PST
Venue: Lower Hall, Moscone West, San Francisco
Topic: Next Gen Customer Care, Strategic Analytics, LOB Collaboration - New classes of Cloud Applications
Speaker: Atul Chandra Pandey, Industry Head - Enterprise Application Integration and Solutions, Infosys Technologies

Speaker Profiles


Arindam heads Technology for the Manufacturing unit at Infosys. His group provides technology strategy and advisory services to Manufacturing customers globally, while providing solutions in supply chain and engineering collaboration. As a key visionary of E-speak, Arindam laid the foundation for the next generation of computing, now broadly known as web services and Service-Oriented Architecture (SOA).


Marc leads the strategic initiative at Baker Hughes to establish a common enterprise-wide CRM with Salesforce.com. The initiative aims to optimize CRM processes and systems for eight business divisions across Baker Hughes. He has over 15 years of experience in managing large enterprise programs comprising multi-disciplinary teams across geographies for leading companies in the energy sector.


Herman leads CRM Best Practice division responsible for global deployment and management of Salesforce.com across all DuPont business units. With over 20 years in Information Technology, his experience spans data center operations, manufacturing, sales support and customer care, IT planning, financial systems development and support, and Six Sigma Black Belt certification.

Infosys Moderator:

Atul has over 14 years of IT experience. He is responsible for sales and engagement of Salesforce.com at Infosys. His expertise spans Enterprise Application Integration (EAI) and functional areas such as supply chain, customer care and Master Data Management (MDM) for manufacturing and the banking capital markets industry. Atul is also involved in program management, process consulting, IT outsourcing, implementation and sustenance services, project management and delivery, and business analysis across leading package and technology services.

Learn more about Infosys' Salesforce.com and Customer Relationship Management capabilities, Single-Source CRM Solution for Retail Banks and Cloud Computing Consulting and Service Offerings

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