Roundtable Discussion: Exceeding Customer Expectations

Event Details | Event Overview | Speaker Profile

Event Details

Roundtable Discussion: Exceeding Customer Expectations
Date: October 14, 2010
Time: 09:00-13:00 EDT
Venue: Intercontinental, Barclay, NYC, USA
Speaker: Sanjay Mohan, AVP & Head of Insurance Industry Unit, Infosys Technologies


Event Overview

The Roundtable will focus on:

  • Leveraging actionable customer insight to differentiate customer experience
  • Transforming service delivery through technology that adapts to your business
  • Automating business processes across the complete service chain
  • Reducing errors and driving productivity through advanced case management

Sanjay will discuss the changing demographics and the imperatives on the insurance industry brought about by the next generation of consumers. As part of his presentation, he will bring out the areas of focus for insurers that will help them understand the new consumer, design products that are aligned to their needs, and ways to sell and service these products.


Speaker Profile

Sanjay Mohan

Sanjay Mohan is an insurance domain expert with over 17 years of experience. He has extensive business knowledge coupled with deep understanding of technology and information systems, to design and deliver complex business cases and transformation programs. At Infosys, he leads a team that develops and deploys Next Generation insurance solutions. Sanjay is passionate about the value of IT and has often published on topics ranging from governance on IT spend to adoption of new technologies in the insurance industry.

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