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itSMF UK Conference and Exhibition 2012

Infosys presents paper on social media for IT service management

Event Details | Event Overview | Session Details | Speaker Profile


Event Details

Date: November 5 and 6, 2012
Venue: Novotel London West, Hammersmith, London, UK

 

Event Overview

The annual IT Service Management Forum (itSMF) UK Conference and Exhibition offers a unique opportunity for IT service management (ITSM) professionals to share their experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry.

Connect with Infosys
Meet our experts at the event and discuss more on harnessing the power of social media in the ITSM space.

 

Session Details

Topic: Like, connect and communicate – harnessing the power of social media for service management interactions
Date: November 5, 2012
Time: 16:40 – 17:20 GMT
Venue: Novotel London West, Hammersmith, London, UK
Speaker: Shaju Lal Kurup, Lead Consultant, Manufacturing, Infosys Limited

Session Description
The recognition of social media in IT, more specifically ITSM, is not very far out in the innovation horizon. In the recent past, there have been few developments in ITSM and ESM tools to incorporate the benefits. Greater collaboration in a multi-geography / vendor / team environments, group sourcing, and knowledge management are the obvious advantages, but there are additional opportunities to improve operational efficiencies using the social media platform.

In addition to user experience, social media platform should be built to ensure ITSM processes and functions communicate and exchange information in a more efficient manner. Based on real-life user cases, this session illustrates a solution and an interface using social media to run and manage some of the common ITSM processes.

 

Speaker Profile

Shaju Lal Kurup, Lead Consultant, Manufacturing, Infosys Limited

Shaju Lal Kurup has extensive IT industry experience in ITSM strategy consulting, process transformation, and IT asset transformation – across various industry verticals and geographic regions. Based on various best practices in the industry, he has delivered value-added solutions that focus on IT operations, business transformation, and organizational change management.

Shaju is also a seasoned professional with demonstrated abilities to manage and market a product / service through its lifecycle. He is extremely effective in establishing product / service specifications, market positioning, and pricing with focus on customer needs

 

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