ServiceNow Knowledge12 Conference

Event Details | Event Overview | Session Details | Speaker Profile

Event Details

Date: May 15 - 17, 2012
Venue: Hyatt Regency, New Orleans, Louisiana, USA
Booth No.: 101


Event Overview

Infosys is a Silver Sponsor for this year's Knowledge12, the annual ServiceNow user conference on IT Service Management (ITSM).

Connect with Infosys

Join us at the Knowledge12 Conference in New Orleans on May 15, 2012 to gain insights into real-world ITSM strategies. At this event, Infosys’ experts will present their views on Service Catalog and Dynamic Approvals. Learn how one of Infosys’ clients was able to leverage Agile technologies for ITSM.

Meet our experts to learn how we can help your enterprise in transforming ITSM – across technology, processes and operations.

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Who should attend?

IT directors, supervisors and ITSM professionals


Session Details

Topic: Panel: Managing the Scrum Development Life Cycle
Speaker: Markus Montilla, Assistant Vice President, Swiss Re
Date: May 16, 2012
Time: 15:40 – 16:30 CDT

Topic: Dynamic Approvals: Service Catalog and Change
Speaker: Loyola Amalraj Ignatius, Lead Consultant, Infosys Limited
Date: May 17, 2012
Time: 9:40 – 10:30 CDT

Topic: Panel: A Look at ServiceNow from the Corner Office
Speaker: Ashutosh Mankar, Senior Engagement Manager, Financial Services and Insurance, Infosys Limited
Date: May 17, 2012
Time: 10:50 – 11:40 CDT


Speaker Profile

Loyola Amalraj Ignatius has 13 years of experience in designing, implementing and supporting Enterprise Systems Management (ESM) tools. He has managed the implementation of various ITSM and ESM solutions and has worked closely with customers, business partners and IT teams. At Infosys, Loyola leads the ServiceNow Center of Excellence (CoE) in the Financial Services vertical. He is also involved with implementing IBM Tivoli and leading HP BTO tools at various customer locations across the globe.


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