Venue: Moscone Centre, San Francisco
Date: November 11-15, 2007
Oracle OpenWorld is the world's largest event dedicated to showcasing the most innovative and effective business-enabling applications of technology. Oracle partners present their strategies and newest products, and client companies share the stories of their successful implementations.
Executive Panel Discussion on Changing CRM Priorities to address newer challenges in the "Flat World"
Speaker: Robert Taylor, Practice Leader, Infosys Consulting, with a panel of executives from DHL, Equifax, Hafslund and Wachovia
Date/Time: Monday, November 12, 2007, 11:00-12:00,Room 3002, Moscone West
In a world where geographical boundaries are fast blurring, CRM can help organizations tackle challenges and unpredictability, so as to compete more effectively in a flat world. The challenges range from absence of enterprise-wide CRM strategies to lack of customer-centric processes. At this session, a distinguished panel of executives will share their experiences in enabling Enterprise CRM and discuss their approaches to addressing the new challenges of the flat world.
Hafslund derives value from CRM implementation using Siebel
Speaker: Knut Vonheim, Senior Advisor-Investments & Transaction Support, Business Development-Hafslund
Date/ Time: Monday, November 12, 2007, 11:00-12:00 Room 3022 - L3, Moscone West
To successfully implement an enterprise-wide CRM system, meticulous planning and execution is required. Challenges can be expected on all fronts, from business case preparation to solution definition, scope management and streamlining of organizational change. This session outlines the issues involved in effective Siebel implementation.
BPO - What's All the Hype About?
Speaker: Raghu Cavale ,Associate Vice President,Infosys, and a distinguished panel of BPO experts from Accenture and EquaTerra
Date/ Time: Tuesday, November 13, 2007 , 15:15-16:15 Room 2009 & 2011 - L2, Moscone West
Business Process Outsourcing (BPO) has been a top-of-mind consideration for Line of Business leaders for several years. This session examines the reasons to consider BPO, common benefits and process areas, and the role an Advisor can play.
Joint Speaking Session on High Tech Distribution Channel: Enhancing Margins Using Oracle Applications and Technology
Speaker: Mukul Kundu, Principal Product Strategy Manager, High Tech Industry, Oracle Corporation, and Partha Bose, Senior Principal, Infosys Technologies Limited
Date/ Time: Tuesday, November 13, 2007, 15:15-16:15 Metropolitan III
This session showcases how Infosys and Oracle are collaborating to address customer requirements for solutions for distribution of high technology. The companies discuss how Oracle applications and technology can be used to overcome the challenges in high-technology distribution, resulting in enhanced operations and margins.
Infosys helps Ameren transform its Services Supply Chain
Speaker: Peter Punwani, Head of Solutions Consulting, Energy, Utilities & Resources Group, Infosys, and Chris Nelms, >Ameren
Date/ Time: Tuesday, November 13, 2007, 16:45-17:45, Room 2003 - L2, Moscone West
Services account for over 60% of Ameren's indirect spend. By reengineering its manual and fragmented supply chain processes with Oracle Services Procurement, the company has been able to streamline processes and implement robust practices. At this session, the companies discuss the key drivers for the project, Oracle functionality used, gaps addressed, the change management approach used, results achieved and lessons learned.
Arrow Electronics achieves competitive advantage via its Collaborative Supply Chain enabled through SOA
Speaker: Vincent Melvin, Vice President and Chief Information Officer, Arrow Electronics Inc.
Date/ Time: Tuesday, November 13, 2007, 16:45-17:45, Room 2018 - L2, Moscone West
In the flat world, there is a growing need for a flexible, agile and collaborative supply chain that uncovers untapped saving opportunities and delivers competitive advantage. New business models have emerged, leading to a paradigm shift in the traditional supplier-customer model. At this session, find out how Arrow Electronics is using SOA-based integration for collaboration, to manage rapid changes triggered by globalization.
How Infosys helped British Telecom Choreograph/Orchestrate/Collaborate Complex Business Processes, using Oracle BPEL Process Manager and Business Activity Monitoring (BAM)
Speaker: Rizwan M.K., Infosys, and Omar Haji-Jama, British Telecom
Date/ Time: Thursday, November 15, 2007, 16:00-17:00 Room 3010 & 3012 - L3, Moscone West
In the flat world, companies have to be agile and adaptive to remain competitive. The adaptive business model calls for a new approach. This session addresses how tools like Oracle BPEL PM and BAM can be leveraged by organizations that are building next-generation platforms to realize benefits from the investments already made in CRM/ERP systems.
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