Ride the

4th WAVE

Reimagine service experience with
purposeful AI™

Infosys is a ‘Platinum’ sponsor at
ServiceNow’s Knowledge17

Knowledge17 is ServiceNow’s annual conference to be held between May 7 – 11, 2017, at the Orange County Convention Center, Orlando.

The focus of this event will be on traditional and new areas of information technology (IT) service management, including operations management, business management, customer service management (CSM), security operations, and non- IT service management (ITSM) offerings. You’ll experience IT, customer service, human resources (HR), and security at its best.

This is a great forum for learning about delivering business services faster with over 400 customized sessions and 80 percent of breakouts, delivered by peers from the industry. This is the best way to get practical advice, in depth training, and access to over 13,000 experts, who configure the future of shared services and digital transformation.

Infosys at Knowledge17

Infosys is a ‘Platinum’ sponsor of ServiceNow’s Knowledge17 and we are at Booth 107 in Orange County Convention Center. Visit us to learn how we help enterprises ‘reimagine service experience with purposeful artificial intelligence (AI).’

As ServiceNow’s ‘Design Partner’ for IT operations management (ITOM), our offerings range across the whole spectrum of ITSM, ITOM, CSM, security operations, IT business management, and HR onboarding and off-boarding . We are also positioned in the the ‘Winner’s Circle of HfS Blueprint for ServiceNow Service Providers 2016’ and are growing rapidly.

Showcasing flagship solutions at Knowledge17

  1. Joint AI-based solutions (with ServiceNow): Chat bots, machine learning, natural language processing, and predictive analytics
  2. Taking ServiceNow Beyond IT – HR, project portfolio management, security operations, and ITOM
  3. User experience solutions: Mobile apps, self-service portals, and service catalogs

Session details

We are hosting four sessions, of which two are customer breakout sessions and two are Infosys TheaterNow sessions.


Customer Breakout Session 1

Re-defining the future of services with CSM and ITOM on ServiceNow : ‘Live’ from Europe.

Date: May 10, 2017
Time: 10.30 a.m. to 11.20 a.m. EST

Speaker: Katia Battheu, Director Operations, Proximus

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Learn how Proximus implemented ServiceNow to address customer service management (CSM) and IT operations management (ITOM) requirements. Get details about how the trusted ServiceNow platform delivered unrivalled value and efficiency to transform Proximus’ customer service management as well as IT operations.


Customer Breakout Session 2

ServiceNow for all seasons of ITSM and beyond: Achieving stability in an enterprise’s 360-degree journey

Date: May 9, 2017
Time: 2.40 p.m. to 3.30 p.m. EST

Speaker: Gavin Mills, Service Development Manager, TNT Express

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Understand how TNT Express implemented ServiceNow for their enterprise service management requirement and attained success. Get into the details of how ServiceNow was able to provide stability, by overcoming numerous organizational changes and challenges.


TheaterNow presentation 1

Topic: Ride the 4th Wave: Reimagine Service Experience with Purposeful AI™

Date: May 9, 2017
Time: 3.30 p.m. to 3.45 p.m. EST

Speaker: Anant Adya - Sr. Vice President – Cloud, Infrastructure & Security, Infosys

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The session will stress upon 'how AI is changing the world' and ‘how contextualized and purposeful AI’ can provide enhanced service experience to customers.


TheaterNow presentation 2

Topic: The future is here. Think beyond ITSM to stay ahead of the curve.

Date: May 10, 2017
Time: 4.00 p.m. to 4.15 p.m. EST

Speaker: Arvind Raman, Global Head, IT Service Management

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This session will stress upon new areas of the ITSM space such as CSM, ITOM, security operations, enterprise service management, and IT business. It will also elaborate on new service management strategies and how they are transforming traditional IT.

Meet our ‘Experts’ at Knowledge17

Connect with our ‘experts’ at booth 107, and experience our market-leading solutions based on ServiceNow.

Anant Adya

Sr. Vice President – Cloud, Infrastructure & Security, Infosys

Anant has over 22 years of experience in the IT industry and is presently working as Sr. VP responsible for Infrastructure Sales in the Americas region. He has successfully led and converted large Infrastructure Services deals that included various aspects of transformation in the areas of Operations, Assets and Technology

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Arvind Raman

Global Head, IT Service Management

Arvind possesses diverse experience in design and implementation of large, IT service management and infrastructure transformation programs. A winner of International IT Service Management Leadership award, he is an expert in strategy definition and execution, practice management, talent management, thought leadership, and innovation. He has intellectual property (IP) rights for Green Information Technology framework, and is an official reviewer of the IT Infrastructure Library (ITIL) V3 and ITIL V3 2011 updates.

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Gaurav Dutt Uniyal

Industry Principal, North America Practice Lead, ITSM and ServiceNow

Gaurav has been a part of the IT infrastructure industry for over 15 years, and has spent more than seven years in leading largescale ServiceNow transformation programs for global organizations. Author of over ten industry publications, his area of expertise includes global ServiceNow deployments, ITOM, AI for ServiceNow, and implementing ServiceNow for non-IT functions.

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Ashish Sethi

Principal Consultant, IT Service Management

As the Principal Consultant for service experience transformation at Infosys, Ashish has 15 years of experience as an ITSM consultant with around 13 years in managing IT service management transformation programs. He primarily focuses on cross-functional services and leads ServiceNow implementations at global client locations via ITSM processes and self-service portals.

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Infosys cocktail reception at Hyatt Regency, Orlando

Date: May 10, 2017
Time: 5.30 p.m. to 6.50 pm EST.

Get in touch


Register for a meeting with us at Knowledge17