Event Details | Event Overview | Session Details | Speaker Profiles
Event Details
Date: May 15-19, 2011
Venue: Paradise Point Resort and Spa, 1404, Vacation Road, San Diego, California, 92109, USA
Booth No: 101
Pre-Conference Dates: May 15-16, 2011
Conference Dates: May 16-19, 2011
Event Overview
Infosys is a 'Clubhouse' Sponsor of the Service-now.com Knowledge 11 conference. Our experts address subjects related to IT Service Management (ITSM), Service-now.com implementation and Knowledge Management. Visit our booth to learn more about our cutting-edge solutions.
Session Details
| Topic |
Speakers |
Date and Time |
| ERP for IT: From Vision to Reality |
Lynne F. DiGregorio and Scott Whitten, Information Technology, Staples Inc.
Gaurav Uniyal, Lead Consultant, Infosys Technologies |
May 17, 2011
15:40-16:30 PDT |
| 7 Practical Insights for Implementing IT Asset Management in Service-now.com |
Tauneel McKay, Director & Head, Service Introduction, Swiss Re
Subbarao Chaganty, Principal Consultant, Infosys Technologies |
May 17, 2011
16:45-17:35 PDT |
| Pragmatic Approach to Implement Knowledge Management |
Anurag Bahal, Principal Consultant, Infosys Technologies
Balachandra Emani, Consultant, Infosys Technologies |
May 18, 2011
10:50-11:40 PDT |
Session Descriptions
Topic 1: ERP for IT - From Vision to Reality
As IT increasingly plays a role in creating a competitive advantage for businesses and acting as a key differentiator, organizations are adopting best practices and investing in next generation technology platforms for operational excellence, IT stability and organization effectiveness.
Learn about the vision behind Staples' ERP for IT -"Global Service Management Program" and how they used Service-now platform to move this vision closer to reality.
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Topic 2: Seven practical insights for implementing IT Asset Management in Service-now.com
IT Asset Management serves as a critical foundation layer that can significantly boost several other ITSM processes. Service-now.com promotes a highly practical approach towards IT Asset Management. This is done by incorporating Asset Management right into the CMDB architecture and model.
This presentation draws from the IT Asset Management implementation at Swiss Re and provides practical insight on implementing IT Asset Management on Service-now.com.
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Topic 3: Pragmatic Approach to Knowledge Management Implementation
Implementing knowledge management is a major change for any organization. Knowledge is an asset that is very intrinsic to an individual, accumulated through a mix of experience, intellect and action.
This session recommends a strategy and attempts to address practical issues faced by an organization, which is promoting/ implementing knowledge management. This approach includes the people, process and technology aspects of implementing knowledge management.
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Speaker Profiles
Gaurav Uniyal currently works as a Lead ITSM consultant with Infosys Technologies. He has extensive experience in large scale Service Management transformation programs. His experience spans service management consulting, program management, process transformation, data modeling, technology solution architecture design, and service management governance.
Subbarao Chaganty has over 13 years of experience in the IT industry. He has led and delivered several IT Service Management (ITSM) engagements. This has enabled value realization for customers through IT Infrastructure Library (ITIL) best practice oriented process design and implementation engagements. He is responsible for designing and implementing the Service Asset & Configuration Management (SACM) roadmap at Swiss Re.
Anurag Bahal has over 14 years of experience in the IT industry. He has led a Business Availability Improvement program during the Wall Street merger, identified metrics for success, developed standard Key Performance Indicators (KPI) definitions, stakeholder management, and executive presentations for various lines of businesses worldwide.
Balachandra Emani has over 4 years of experience as a Consultant in IT Service Management domain and has worked with customers from the Manufacturing and Financial Services domains to deliver improved IT services. At Infosys, he is primarily involved in strategy definition, process assessment and tool evaluation for clients across North America. He is also a certified ITIL Practitioner and a Six Sigma Green Belt.
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