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Infosys named a ‘Leader’ in IDC MarketScape Report on Worldwide Manufacturing Customer Experience Systems Integration

Infosys has been recognized as a leader in the IDC MarketScape: Worldwide Manufacturing Customer Experience Systems Integration 2018 Vendor Assessment. The report recognized Infosys for the successful use of Design Thinking to establish itself as a strategic partner for its manufacturing clients in the area of customer experience.

The study assessed the capability and business strategy of Infosys along with 10 prominent IT service providers for systems integration and other IT services related to customer experience (CX) in the manufacturing industry. This evaluation was based on a comprehensive framework and set of parameters expected to be most conducive to success in providing IT services for CX in both the short and long term.

The report highlighted the following strengths of Infosys:

  • Infosys delivers a broad range of IT systems integration capabilities for CX in manufacturing.
  • Infosys has more than 90 delivery centers around the world, including the following centers of excellence that support CX engagements: UX COE, Mobility COE, Digital Factory COE, Commerce COE, SFDC/Oracle/SAP/IBM/Adobe/Sitecore COE, Data and Analytics COE, and Infosys Centre for Emerging Technologies.
  • According to the report, client delivery is a particular strength of Infosys, both in methodologies and quick-start capabilities geared toward CX projects.
  • Infosys’ projects related to CX and IDC's innovation accelerators on Augmented/Virtual Reality, IoT, AI/Natural Interfaces that has helped build immersive customer experiences.

Infosys has been serving the manufacturing industry for over 35 years. Within the manufacturing sector, Infosys focuses on clientele in automotive, aerospace and industrial manufacturing.

About IDC MarketScape: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

For more information contact PR_global@infosys.com