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Infosys inks multi-year managed services application management contract with Toyota Motor Europe

Infosys has signed a contract with Toyota Motor Europe for the provision of its Pan-European application support.

The four-year engagement will see Infosys deploy a managed services model, covering applications across a variety of Toyota’s operational areas in Europe. These include core automotive processes (such as supply chain, manufacturing, sales, after sales and customer service) and corporate functions (including human resources and finance). The engagement will enable Toyota’s IT employees to focus on business support and project development, in addition to supporting cost optimization. Infosys has been a key partner of Toyota Motor Europe for projects and transformation delivery services in various initiatives such as its Pan-European IT landscape transformation and connected car.

Toyota Motor Europe has a wide range of applications across its operations in Europe, and effective application support is a crucial part of its IT operations. Bringing consistency and predictability to application management will help Toyota reduce costs as well as improve service levels for its customers and employees. This program will further strengthen the partnership between Infosys and Toyota Motor Europe, emphasizing its focus on the automotive sector that is a key growth engine for Infosys in Europe.

Moving to a managed service model for application support will help Toyota track and improve service levels across the portfolio. Additionally, standardization, global delivery model coupled with scale, productivity benefits and continuous improvements will help optimize application management costs. Toyota has chosen Infosys for its long history of professional project delivery as well as a culture of flexibility and client focus.

Highlights

  • Managed services model that provides consistent service level agreements to support more than 150 applications across Europe – aimed at enhancing customer satisfaction and the experience of a pan-European user base of employees, dealers, and vehicle owners
  • Implementation of best practices, continuous improvements in application management, and standardized service delivery processes across Toyota applications in Europe
  • Cost optimization benefits will help Toyota Motor Europe invest further in their application portfolio rationalization and other strategic initiatives

Related reading

Infosys in the automotive sector

Infosys Applications Management services

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