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When Tech and Human Collide: Transforming smart spaces

Jasmeet Singh, EVP and Global Head of Manufacturing, Infosys, discusses the evolution of smart spaces with Lisa D Roy, VP, Commercial Sales, North America, Johnson Controls

Highlights

  • Johnson Controls boasts of a strong salesforce and technician base, and it was essential to have systems in place to make sure that the capacity growth was successful in leading the growth agenda
  • “As we bring in new skill sets that are different, people that can recognize those differences and appreciate them, and again, are open, but have skills in collaborating and working together towards a common mission for the customer,” Lisa D Roy, VP, Commercial Sales, North America, Johnson Controls
  • She says that, in the future, true digital transformation is that only insightful information would go to the customer that would help them run their business, as opposed to everything that’s available

Following its merger with Tyco, Johnson Controls realized that there was a growing need to expand their salesforce in North America. Coupled with smarter customers asking for more value, the building technologies solutions company wanted to tap into an opportunity to cross sell solutions, and benefit from a fast-expanding market space. Also, while the company already boasts of a bigger salesforce and technician base than any of its competitors, it was essential to have systems in place to make sure that the capacity growth was successful in leading the growth agenda.

As a result, there was a rising importance of virtual collaboration, because even geographically separated teams work together, and not all interactions are done face-to-face, so unique skill sets are required. “As we bring in new skill sets that are different, people that can recognize those differences and appreciate them, and again, are open, but have skills in collaborating and working together towards a common mission for the customer,” Lisa D Roy, VP, Commercial Sales, North America, Johnson Controls told Jasmeet Singh, EVP and Global Head of Manufacturing, Infosys.

Roy of Johnson Controls also notes that clients today have an increasing focus towards service and serviceability, and a smoother digital transition in an era of fast paced technological growth. In association with its technology partners, the company is now able to put forth a value proposition wherein they help their customers use data well.

“With all of the data available, it can be an overload, and what we’re suggesting is that, in the future, and true digital transformation is that only insightful information would go to the customer that would help them run their business, as opposed to everything that’s available,” says Roy.

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