Outside-In
Arrow

A decision in time, could save lives

Major Matina Jewell's (Retired) in conversation with Deepak Padaki, EVP, Group Head - Strategy, M&A and Chief Risk Officer, Infosys

Highlights

  • One should have the courage to take decisions, especially in the face of unexpected scenarios, be it on the battle ground, or in business.
  • “In the military, we have a great saying that, ‘No plan survives contact with the enemy.’ So, you come up with a plan, you have your redundancy plans, ABC. And then once you've done those battles, those firefights, all of a sudden, scenario Z appears, and no one has actually planned for that,”
  • Jewell suggests that another thing organizations must avoid is inaction
  • "But... it has got to be those calculated risks that we manage the best we possibly can to get the right outcome."

A distinguished war veteran with 15 years in the army, and many accolades to her name, coming face to face with difficult situations was a part of Major Matina Jewell’s life in the army. Be it tracking down militia leaders in the Solomon Islands, or boarding smuggler ships in the Arabian Gulf, she has been credited with quite a few achievements. Needless to say, every situation she was in led to new learnings. Among many, one is about being ready, and having the courage to take decisions, especially in the face of unexpected scenarios, be it on the battle ground, or in business.

“In the military, we have a great saying that, ‘No plan survives contact with the enemy.’ So, you come up with a plan, you have your redundancy plans, ABC. And then once you've done those battles, those firefights, all of a sudden, scenario Z appears, and no one has actually planned for that,” says Leadership Strategist & Author Jewell, in a conversation with Deepak Padaki, EVP, Group Head – Strategy, M&A and Chief Risk Officer, Infosys.

And in moments like these, as is the case is with organizations as well, says Jewell, flexibility holds tremendous importance.

"We need to have that flexibility in our organizations. That level of creative thinking that people are empowered to make those decisions when they encounter something that we haven't actually thought of, and take action, particularly if timing is a critical issue," notes Jewell, who received two Republic of Lebanon war medals for acts of bravery on the battlefield and being wounded in combat.

Drawing a parallel with her life experiences, Jewell suggests that another thing organizations must avoid is inaction.

"Often the worst-case scenario is when we make no decision, when we become immobilized with fear and we become stagnant. It's then very hard for us to make that first decision," she tells Padaki. "Even if you make the wrong decision, you can make another decision and get back on track far quicker than if you become stopped and immobilized."

She also feels decision making is associated with risk, and it is the presence of risk that helps an organization grow.

"In the business world change is happening so fast, we need to be changing and evolving," she notes, adding, "But... it has got to be those calculated risks that we manage the best we possibly can to get the right outcome."

Read More +

Related Videos

Caught on Camera: How Enterprises are Navigating Digital Disruption

InfyTV is your destination for everything Infosys. Tune in for stories ranging from digital disruption to talent transformation, from business impact to human impact, from digital visionaries to industry leaders. And of course, it won’t be all work and no play!