Infosys' Infrastructure Management Practice Receives BS 15000 Certification

Bangalore, March 21, 2005

Infosys Technologies Limited announced today that its Infrastructure Management Services (IMS) practice has been recommended for the BS15000 certification by DNV (Det Norske Veritas). Infosys' IMS practice provides IT Service Management for clients world-wide. Services include Process consulting, Data Center management, Technical support and Application Support services.

Commenting on the certification, Mr. Ulhas Argekar, lead BS15000 Auditor from DNV said, "The uniqueness of Infosys' BS15000 implementation is its comprehensive coverage of the services provided to clients. The implementation has been customized to suit client requirements, based on the practical experience of the Service Management Consulting arm of the IMS practice. The performance management framework will translate to real continuous improvement. The implementation also aligns IT Service Management processes with the best practices of Infosys' existing Project Management & Quality frameworks. This initiative is a good demonstration of senior management commitment to IT Service Management."

The BS15000 certification has helped the IMS practice build mature processes that ensure consistent and predictable service delivery for Infosys' customers. Ms. Priti Rao, VP & Head, IMS practice, Infosys Technologies said, "The BS15000 certification is a reflection of the high process maturity in all aspects of our service delivery to our clients. The standards have helped us align our infrastructure services to our clients' business services. This has resulted in improved productivity, better service levels and optimized costs for clients."

BS15000 is the only worldwide certification aimed at IT Service Management and describes an integrated set of management processes for the effective delivery of services to the business and its customers. During the BS15000 audit, the Infosys IMS practice was commended for its Knowledge Management framework and project health review practices.


About Infosys Technologies Ltd.

Infosys, a world leader in consulting and information technology services, partners with Global 2000 companies to provide business consulting, systems integration, application development and product engineering services. Through these services, Infosys enables its clients to fully exploit technology for business transformation. Clients leverage Infosys' Global Delivery Model to achieve higher quality, rapid time-to-market and cost-effective solutions. Infosys has over 30,000 employees in over 30 offices worldwide. For more information visit


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