Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has secured a five-year contract with T-Mobile UK. Infosys BPO has been engaged by T-Mobile UK to support several core processes for their finance directorate - covering customer finance, commercial finance and accounting (F&A) and procurement operations.
This strategic partnership is significant as Infosys BPO is taking responsibility for specific transactional activities, allowing T-Mobile to concentrate on financial issues that are strategically important or which deliver competitive advantage.
Over the past year, Infosys BPO has been focusing on acquiring domain expertise across industries to enable it to address industry-specific pain points faced by clients, using a combination of process and technology levers to improve efficiencies.
Infosys BPO’s continued focus on process excellence and operational scalability has been key to forging this strategic partnership.
"We are pleased to have been selected by T-Mobile UK. Our strong F&A capabilities combined with our understanding of the telecom industry helps us successfully transform businesses of our clients.” said
Gopal Devanahalli, VP and Head, Communications, Media and Entertainment (CME), Infosys BPO.
Tim Spence, Head of Customer Finance, T-Mobile UK, said: “We were keen to partner with a company that possessed a good understanding of our requirements and business needs. Infosys BPO has shown deep telecom experience and is widely recognised as a leader in business process outsourcing. We are confident of gaining immense value through our partnership with Infosys BPO."
T-Mobile is one of the world’s largest mobile operators with more than 125 million customers worldwide and is the service provider of choice for 16.7 million customers in the UK. T-Mobile offers a range of innovative products and services, such as Solo, the SIM-only plan Combi, a traditional minutes and text package, and Flext, the UK’s first flexible tariff. T-Mobile continues to innovate with new devices such as the UK’s first Android™-based smart phone, the T-Mobile G1, now with over 1,000 available applications. T-Mobile has pioneered the mobile internet, and operates an award-winning 3G network with speeds of up to 4.5Mbps. As a pioneer of deep network sharing in the UK, T-Mobile plans to deliver close to complete population coverage for 3G services in 2010.
For more information about T-Mobile UK, please visit www.t-mobile.co.uk
About Infosys BPO
Infosys BPO Ltd. (www.infosys.com/bpo), the Business Process Outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Czech Republic, China, Philippines, Poland, Thailand and Mexico and employs 17,013 people. It closed FY 2008-09 with revenues of $316.2 million.
About Infosys Technologies Ltd.
Infosys (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a Flat World. These solutions focus on providing strategic differentiation and operational superiority to clients. With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. Infosys has over 103,000 employees in over 50 offices worldwide. Infosys is part of the NASDAQ-100 Index and The Global Dow. For more information, visit www.infosys.com.
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