Infosys Technologies Helps Service Corporation International Lower Operational Costs by Consolidating Disparate HR Systems
SCI Standardizes on Single Instance of Oracle's PeopleSoft Enterprise Human Capital Management
Bangalore, India - Septmeber 9, 2008:
Service Corporation International (SCI), North America's largest provider of funeral, cemetery and cremation services, partnered with Infosys Technologies to improve its HR operations and implement Oracle's PeopleSoft Enterprise Human Capital Management 9.0. Infosys successfully implemented a single instance of PeopleSoft Enterprise Human Capital Management and deployed it across more than 1,500 funeral homes and 400 cemeteries in 43 states, Puerto Rico and eight Canadian provinces. Infosys collaborated with SCI to adopt best practices to ensure operational consistency across countries and locations. SCI now benefits from enhanced automation as well as increased self-service capabilities delivered on a single technology platform. "SCI has grown to more than 20,000 employees with $ 2.285 billion in revenue," said John Del Mixon, managing director of information technology services, SCI. "PeopleSoft Enterprise Human Capital Management 9.0 is the best solution that supports our business needs. Infosys delivered impeccable service and completed a very complex implementation on time and on budget and helped us to identify opportunities to maximize our investment." A client since 2002, SCI selected Infosys as its implementation partner based on its packaged applications expertise and proven implementation methodology. After the company's largest acquisition of Alderwoods Group, SCI was left with multiple, disparate legacy HR systems and processes. Company executives wanted to consolidate systems and identify best practices to achieve greater quality governance over operations, while also realizing cost reduction. They decided to consolidate systems to reduce costs from operating redundant systems and assume control of HR processes and payroll processing that had been outsourced. "SCI wanted to consolidate their multiple, disparate legacy HR systems and processes. The Infosys integration roadmap to a single instance of Oracle's PeopleSoft Enterprise Human Capital Management 9.0 provided SCI the ability to reduce costs and ensure operational consistency," said Don Lynch, director North America Alliances & Channels, Oracle. "SCI's growth and need for better quality control bolstered the need to provide tangible results quickly," said Prasad Thrikutam, senior vice president and head of energy, utilities and services, Infosys Technologies. "Based on our implementation methodology, we were able to complete the full deployment in only 12 months and have the entire company on the new PeopleSoft applications a few days later. As a result, SCI not only achieved optimized automation immediately but also cost reduction by introduction of increased self service."