Infosys Technologies Certified for TL9000 for Telecom Services
Prestigious honour awarded to Communications and Product Services Practice.
Bangalore, May 20, 2003 : Infosys Technologies (NASADQ: INFY) today announced that its telecom practice has been awarded the TL9000 certification by BVQI (Bureau Veritas Quality International). The Communication and Product Services practice (CAPS), which provides services to corporations in the telecom industry, has been honoured with this certification. The TL9000 certification, a telecom industry specific quality standard, is the culmination of a12-month process of developing internal processes according to the TL9000 standards.
Accepting the certification, Mr. Y Parameswar, who heads Communications and Product Services at Infosys Technologies Ltd. said, "We believe that pursuit of excellence is one of the most critical components for competitive success in the global market. This certification, normally given to a telecom company, is a testimony to the expertise a software company like Infosys can bring to global clients. It is an honour and encourages us to strive harder for constantly excelling in quality standards and processes."
Conformance to Industry standards such as TL9000 further assures Infosys' telecom clients of the quality processes and methodologies followed by the company. For the clients, this means lower total cost of ownership through shared goals on schedule adherence, zero defects, on-time service and improved productivity.
According to Mr. Jim Harrison, Senior Lead Assessor, BVQI, "We are very impressed with the knowledge and expertise demonstrated by Infosys. The company has demonstrated its commitment to maintaining uniformity in processes across the organisation. Infosys is one of the few software companies in the world to have standards which telecom companies aspire for, and TL9000 can be a strong differentiator for Infosys in the telecom field."
Mr. Jim Harrison pointed out that a unique feature of Infosys processes was the absence of even a single instance of non-conformance. "Infosys is no doubt a world class organization. Knowledge of the people and systems are very high, there is a commonality across the board and processes are stable and predictable", he said.
Infosys has been a pioneer in setting up quality processes compliant with global benchmarks. In the recent past, Infosys became the first Indian software company to be certified at CMM Integrated (CMMISM) Level 5, for its offshore and onsite operations.