Infosys Technologies scores highly in client satisfaction scores for consulting and outsourcing services in survey by an independent research firm
Survey conducted among US clients of 11 major global IT service providers
Bangalore, August 24, 2005: In an independent survey report* by Forrester Research, Inc., an independent research firm, Infosys Technologies (NASDAQ:INFY) has been ranked the highest in client satisfaction in outsourcing services and was among the top three in consulting services among 11 major global IT service providers. The report cites that while other offshore players are likely to focus more on BPO, Infosys is expected to reach further into the consulting services market.
Commenting on the findings of this report, Nandan Nilekani, CEO, President and Managing Director, Infosys Technologies, Ltd. said, "At Infosys, we have a relentless focus on customer delight and every aspect of our operations centers around this mission. We have successfully endeavored to exceed client expectations by helping them become competitive in their marketplace. I am delighted that our clients have vouched for this as seen in the Forrester rating."
In another report by Forrester**, Stephanie Moore recognized Infosys for taking a more strategic approach than other offshore players. Moore states, "Infosys' strategic objective is to become a preferred global IT service and consulting firm - not just the largest offshore vendor. To avoid becoming a commodity service provider, Infosys does not bid on deals that it considers non-strategic. It is one of the few Indian vendors that do not do pure staff augmentation engagements, and it is rarely a low-cost bidder, preferring instead to differentiate itself through higher-quality skills, processes and offerings."
Elaborating upon this success mantra of Infosys, Nilekani added, "The global delivery model, as pioneered by Infosys, is a true business innovation. It has redefined value for money and demonstrated that the key to growth is scalability and differentiation. Offshoring is no longer a function of cost. At Infosys, our differentiation comes from higher quality skills, and process-centric delivery excellence, as is seen by more than 95% of repeat business from our clients."
* July 2005 IT Service Provider Scorecard by Christine Ferrusi Ross with Tom Pohlmann and Olivia Ester
** Infosys Takes A More Strategic Approach July 2005 by Stephanie Moore with John C. McCarthy and Christine Ferussi Ross