BT Signs Licensing and Advanced Development Deal with Infosys
Both companies to jointly develop a novel automated fieldforce resource management system
Bangalore, India; February 16, 2004 - BT and Infosys Technologies Ltd (NASDAQ:INFY), a global IT company, today announced that they have signed a licensing and advanced development deal that will provide BT with a novel automated resource management system (ARMS) and enable Infosys to provide its clients with advanced and effective fieldforce resource management technology and solutions.
This deal involves joint development of BT’s ARMS product and the non - exclusive licensing of BT’s ARMS intellectual property rights to Infosys. ARMS, developed by BT Exact, BT’s research, technology and IT operations business, enables organisations to manage their fieldforce resource management efficiently, and ensures that they send the right person with the right skills to the right place at the right time. This optimal use of resources can result in cost savings of up to 50 per cent and increased productivity of 30 per cent.
Infosys will carry out development work over the next three years to productise ARMS for BT. In addition, Infosys will develop its own suite of ARMS - related offerings that it can provide to its customers as well as license to other companies providing workforce management solutions.
ARMS is an automated, integrated and end - to - end resource management platform based on artificial intelligence (AI) and operations research technologies. It performs large - scale computer - based decision - making using advanced forecasting, planning, optimisation, collaboration and distribution technologies.
Accurate resource management is critical to a company’s performance and profitability as it impacts directly on customer satisfaction and quality of service. Resource management is a complex process, usually involving the analysis of large amounts of information. The complexity increases when more than one objective is being evaluated and the number of variables to consider is huge. BT started developing ARMS in 2000, incorporating four patents making it more powerful and user friendly than rival products. ARMS uses complex AI technology to take a holistic view of the resource management problem and automates each step in the process by using automated decision - making techniques. It boosts a company’s productivity by accurately forecasting and optimally planning and positioning a large field workforce to changing work demands.
Kris Gopalakrishnan, chief operating officer, Infosys Technologies Ltd, said, “BT Exact has an international reputation for creating the technology that underpins some of the world’s most pioneering commercial applications of information and communications technology. We are delighted to work with BT on developing products that will help companies increase productivity and efficiencies. We aim to further develop the ARMS technology platform to develop resource management solutions for other verticals using the intellectual property from BT. The ARMS technology will also enable us to assist our clients in industries with dependencies on optimal management of resources, both human and non - human.”
Stewart Davies, chief executive of BT Exact, said: “Time cannot be stored, and thus every hour that a resource is not utilised is lost forever. Accurate resource management is thus critical to a company's performance and profitability. ARMS provides companies with an excellent solution. Infosys is a leading IT company and this joint development and licensing deal will enable it to strengthen its marketplace foothold. This deal also further strengthens BT’s commitment to exploiting the value of its intellectual property rights portfolio and thereby benefit shareholders.”