Infosys Redefines Rules To Lead Future Change
Mumbai, April 22, 2004: As the evolution of outsourcing enters a new phase, Infosys Technologies Ltd said that its focus is on constant innovation and redefining the rules to stay ahead of the game. Speaking to newspersons in Mumbai, today, Nandan Nilekani, Managing Director, CEO and President, Infosys Technologies Ltd, stressed the need to innovate and create an impact on clients, competitors, investors and society. He reiterated that the new game is all about fuelling business growth and realizing much higher value for money.
Mr. Nilekani observed that as the line between IT management and operations management grew thinner, the new rules would favour service models that tightly integrate IT services with business process management. He said that the newly founded Infosys Consulting Inc would evolve a new consulting paradigm emanating from the strong combination of high value added consulting with the excellence of global delivery.
Describing the new role of Infosys as one of “proactive problem definers” rather than “reactive problem solvers”, Mr. Nilekani said that Infosys would take a lead in leveraging the Global Delivery Model as pioneered and perfected by the company, to help clients derive maximum strategic benefit. “The game has changed for those who develop traditional solutions without the strengths of global delivery. The new paradigm of Strategic Global Outsourcing will provide the flexibility to select what to outsource, when to outsource and how to leverage global delivery throughout the value chain. While newcomers grapple to decode the genes of the current global delivery model, Infosys will focus on evolving next generation processes,” he said.
In addition, scalability would play a big role in determining the leaders and would become the key differentiator. Emphasising that scalability and global delivery complement each other, Mr. Nilekani opined, “Players will have to master the essentials of scalability within the context of global delivery. At Infosys, we have decentralized the organization, its systems and controls, to create multiple engines of growth. At the same time, we will manage global competencies, global processes and global aspirations."
Commenting on the next growth phase of Infosys, Mr. Nilekani said that the company would focus on customer - centricity, meeting shareholder expectations and building a multi - cultural workforce - a seamlessly integrated team of talented, global professionals. The company was already geared to meet these challenges given its organization into multiple business units focused on clients’ businesses, he added.