Infosys announced today that it has expanded its presence in Latin America with a new delivery center for its business process outsourcing subsidiary,
Infosys BPO, in San José, Costa Rica. The center’s 100+ employees initially will provide key services in the
strategic sourcing and procurement area for Procter & Gamble, the world’s largest consumer packaged goods company.
Infosys will soon offer the entire range of BPO services in Costa Rica for its global clients, in areas including finance and accounting, human resources management, analytics, legal processes, customer relationship services, marketing, and supply chain management.
The President of Costa Rica, Laura Chinchilla Miranda, joined the Managing Director and CEO of Infosys BPO, Swami Swaminathan, to celebrate the inauguration of the center at a ceremony today. The Vice President of Costa Rica, Luis Liberman; the Minister of Foreign Trade, Anabel González; the Minister of Science, Technology and Telecommunications, Alejandro Cruz; the Minister of Labor, Olman Segura; the Director General of the Costa Rican Investment Promotion Agency (CINDE), Gabriela Llobet; and senior executives from both Procter & Gamble and Infosys also attended the ceremony.
Laura Chinchilla Miranda, President of Costa Rica, said: “Infosys investment is very significant for Costa Rica. Infosys is a worldwide leader in technology, consulting and outsourcing, and it carried out a very rigorous and detailed selection process to select our country for its new delivery center, based on our capacities and competitive advantages. We look forward to a mutually beneficial and long-standing relationship with Infosys, to promote growth in the country and to strengthen the position of Costa Rica as one of the most competitive sites for foreign investment. We hereby welcome Infosys to Costa Rica.”
Humberto Andrade, Head – Latin America, Infosys BPO, said: "This new center in Costa Rica is the latest expansion of our global footprint. We continue to strengthen our presence in Latin America to provide better service and greater flexibility to clients. We’re addressing not only our global clients here but also Spanish- and Portuguese-speaking markets as we drive business growth in the region. We are fully committed to Costa Rica and look forward to offering our full range of services to our clients across all industries.”
Infosys plans to expand the center’s offerings to better serve its customers and offer innovative sourcing capabilities as a premier global provider of end-to-end solutions. The company has a diversified workforce representing 50+ nationalities, and helps clients achieve best-in-class efficiencies and effectiveness in industries such as banking, financial services, insurance, telecommunications, media and entertainment, manufacturing, healthcare, retail, energy, and utilities.
Anabel González, Minister of Foreign Trade, said: “The arrival of this leading company is a result of Costa Rica´s efforts to diversify the geographical locations where new investments are originating from, sending a message across Europe, Asia and Latin America that the country offers favorable investment conditions. Furthermore, Infosys is an excellent example of this Government’s commitment and involvement, having participated in different stages of the company´s decision process, which concludes today with the inauguration of this top-of-the-line center.”
Alejandro Cruz, Minister of Science, Technology and Telecommunications, said: “We are pleased that the skilled talent available in Costa Rica convinced Infosys to make the decision to establish operations in our country. We anticipate that the company will be a key contributor in the transfer of technological knowledge to professionals in Costa Rica.”