Infosys Public Services Successfully Implements Integrated Carrier Registration, Licensing and Performance Monitoring System in Canada
Ministry of Transportation Ontario transforms its legacy system into a modern, citizen-centric platform
Toronto, Canada; May 18, 2016 — Infosys Public Services Inc. (IPS), a North America-based subsidiary of global consulting, technology and next-generation services company Infosys (NYSE: INFY), and the Ministry of Transportation Ontario (MTO), Canada, today announced a successful implementation of a complex new carrier registration, licensing and performance monitoring system in the province.
With this implementation, Ontario becomes one of the first jurisdictions in North America to have a truly integrated carrier registration and performance monitoring solution built on a one-client, one-record model. This is also the first implementation of Infosys Public Services’ new motor vehicle administrators licensing and registration solution. With 37% of Canadian citizens living in Ontario, this most populous province represents a high volume jurisdiction for proving the functionality and performance of the solution.
The new Registration and Licensing System of Ontario (RLSO) is an enterprise services-based platform using a suite of Oracle software products as a foundation. The system, implemented as part of MTO’s Road User Modernization Program, replaces the existing 40-year-old legacy licensing and registration system with a modern, scalable, client-friendly solution. The platform, which does away with manual and paper-based processes, automates licensing and registration and performance monitoring services for approximately one million commercial clients and provides the foundation for a “one client / one record” integrated driver, vehicle, and carrier system.
Infosys Public Services implemented the new solution while maintaining the integrity of the Ministry’s policies and procedures, and with minimal interruption to service. Infosys Public Services took a three-pillar approach to this modernization, focusing on business performance, technology modernization and business modernization. The result is an agile solution which required minimal customization and provides a 360-degree view of the customer. More than 80% of the total business functionality for the carrier program is currently available within the system and some of the key business services supported by the solution include: motor vehicle inspection stations, carrier registration, carrier performance monitoring, “smart” forms, knowledge management and client self-service. RLSO is continuing its expansion with the implementation of the facility audit program, stock management and online services for carrier clients to be delivered this year.
Linda Dunstall, Director of Road User Safety Modernization, Ministry of Transportation Ontario
“We were able to successfully modernize our legacy licensing and registration system for carriers and build a foundation to develop an integrated driver, vehicle and carrier solution that will eventually support more than nine million drivers/citizens in the Province of Ontario. Infosys Public Services brought their expertise and gained a deep understanding of the DMV space while implementing a proven solution to achieve the successful execution of a large complex modernization project within scope and budget.”
Eric Paternoster, President and CEO of Infosys Public Services
“Many Motor Vehicle Departments and Ministries of Transportation are considering modernization programs similar to this one. Here, in this first phase, Infosys Public Services helped MTO create a new registration system with a modern, commercial, off-the-shelf solution that automates nearly all key business processes and makes the roads safer for all Canadian citizens.”
Infosys Public Services will be at Booth 105 at the AAMVA 2016 Region IV Conference, on May 16-19 in Portland, Oregon.