Kotak Mahindra Bank, one of India's fastest growing banks, and Infosys, a global leader in consulting & technology, today announced the successful implementation of Finacle 10 universal banking solution across 335 bank branches. This big bang implementation saw Finacle core banking and e-banking solutions roll out simultaneously across all the branches of Kotak Mahindra Bank in India. The entire implementation, which replaced the Bank's legacy core banking system with no disruption to business, was completed in 18 months.
With the objective of becoming future-ready and driving its ambitious growth plans, Kotak Mahindra Bank decided to replace its existing core banking system. Some of the key requirements the Bank was looking to support included - building a functionally rich yet scalable technology backbone, enabling organizational flexibility and ensuring that the new solution integrates seamlessly with multiple other systems within the bank. Finacle 10 was found to be the best fit, both functionally and technologically. The Bank has already seen a 44% increase in the number of accounts added post implementation.
Leveraging Finacle, the Bank is aiming to drive:
- A unified customer view, enabled by the centralized platform, resulting in significant improvement in service levels and customer experience
- Streamlined business processes for higher branch productivity
- Enhanced capability to deliver offerings such as RTGS payments, Sweeps and different options for Standing Instructions
Mr. KVS Manian, President - Consumer Banking, Kotak Mahindra Bank said, "Banking in this era is technology driven. To enhance our customer experience, we needed an advanced core banking platform like Finacle, to help us meet the dynamic needs of our customers. Finacle, with its leadership in banking innovation, provides superior functionality and ease of integration with multiple other systems- both key differentiators of a technology engine that will power our customer service and business growth objectives."
Mr. Haragopal M, Global Head, Finacle said, "At Finacle, we believe in accelerating innovation for our clients. With this technology transformation program, we're happy that the bank has been able to derive significant benefits in terms of both growth and operational efficiencies. Technology is playing an important role in building tomorrow's banks and we are committed to collaborate with progressive banks, like Kotak Mahindra Bank, to set new benchmarks for excellence in the banking industry."
About Kotak Mahindra Bank
Established in 1985, the Kotak Mahindra group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the group's flagship company, received banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank - Kotak Mahindra Bank Ltd.
Kotak Mahindra Bank offers complete retail financial solutions for varied customer requirements. The Savings Account goes beyond the traditional role of savings and provides a range of services through a comprehensive suite of investment services and other transactional conveniences like Online Shopping, Bill Payments, ASBA, Netc@rd, ActivMoney (Automatic TD sweep-in and Sweep-out) etc. The Bank also offers an Investment Account where Mutual Fund investments are recorded and can be viewed in a consolidated fashion across fund houses & schemes. One can purchase, redeem, switch and even make systematic investments in Mutual Fund Schemes of over 20 Indian Mutual Fund houses. All this can be availed through Internet or phone banking services. The Bank also offers loan products such as Home Loans, Personal Loans, Commercial Vehicle Loans, etc. Keeping in mind the diverse needs of the Business Community, Kotak Mahindra Bank offers comprehensive business solutions that include Current Account, Trade Services, Cash Management Services and Credit facilities. Kotak Mahindra Bank has over 335 branches and over 803 ATMs spread across 193 locations in the country. The Bank has the products, the experience, the infrastructure and most importantly the commitment to deliver pragmatic, end-to-end solutions that really work.
About Finacle™ Universal Banking Solution
Finacle from Infosys partners with banks to power-up their innovation agenda, enabling them to differentiate their products and service, enhance customer experience and achieve greater operational efficiency. This proven and effective framework for multi-disciplinary change, enables banks to shift their strategic and operational priorities.
Finacle solutions address the core banking, e-banking, Islamic banking, treasury, wealth management and CRM requirements of retail, corporate and universal banks worldwide. Several powerful and differentiating features make Finacle one of the most comprehensive, flexible and scalable universal banking solutions in its class. These solutions, when associated with Finacle services, empower banks to maximize their opportunities for growth, while minimizing the risks that come with large-scale business transformation. For more information, visit
Many of the world’s most successful organizations rely on the 145,000 people of Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. For more information about Infosys (NASDAQ: INFY), visit
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