Infosys is an end-to-end solution and ecosystem service provider for Oracle products. We provide advisory and process consulting to evaluate new sources of value for clients and renew their core to increase operational agility. With rapid, predictable, and value-driven implementations, we offer newer commercial constructs such as single source of accountability through integrated offerings that demonstrate more skin-in-the-game. With Zero Distance initiative, we have created differentiation and reconfirmed our strategic partnership position with lots of clients helping them to be at zero distance to digital and zero distance to their business goals.

We have created horizontal centers of excellence (CoEs) to drive innovation for human capital management (HCM), customer experience (CX), finance, enterprise performance management (EPM), and supply chain management (SCM). In addition, we have developed several cloud marketplace solutions such as Sales Force Automation (SFA) gamification for Sales Cloud, sales effectiveness for Sales Cloud, Infosys Informatica to ODI (I2O) – custom-built utility for enterprises looking to migrate from Informatica to Oracle Data Integrator (ODI). We work with industry leaders across multiple industry segments / sub-segments to modernize their existing landscapes. Also, we have worked with Oracle to expand some of the GBU products to other industries such as Micros for hospitality, BRM for high-tech, and others. Several best-in-class vertical industry solutions have been developed to bring in vertical innovations beyond the product.

Customer Experience (CX)

Infosys innovative solutions drive exceptional customer experience (CX) and robust delivery excellence. We also enable our clients to get the most out of their CX implementations. By positioning them at zero distance to digital, we help them achieve business goals and outcomes. This results in faster implementations with pre-built solutions and consequently, reduced time-to-market.

Infosys can make your CX cloud migration stress-free with modular extensions. Besides, we can also optimize the journey with tools and accelerators to simplify and standardize your CX application landscape.

Today, customer experience (CX) management has become the buzzword for all organizations considering the need to adapt and excel in an environment that is witness to rapid change and characterized by varied and ever-evolving customer needs and preferences. Empowering the customers is the only proven and established way of transforming one’s brand. In the absence of personalized and engaging experiences, there are very high possibilities of a customer disconnect; which can lead to dissatisfaction and lack of identification with brand. Here is a perspective, which seeks to outline a customer experience (CX) Framework built around six core levers to define, create, deliver, and monitor superior customer interactions via Oracle Eloqua marketing cloud.

Human Capital Management (HCM)

Infosys end-to-end service offerings on Oracle Human Capital Management Cloud have been designed to help overcome the various challenges related to HCM cloud migration. Our solutions will not only enable you to propel your journey with ‘Zero Distance to Digital’ via potential cost savings, but will also serve as a tool to create strategic and cultural change amongst your employees that will help your organization become modern, more effective, and competitive.

An Infosys team of industry professionals will help you outline HCM cloud strategy, determine the implementation path, and assist with training and change management techniques.

‘Strategy to solution deployment’ of Oracle HCM Solutions includes Urbanize HR IT using Oracle HCM Cloud, align to HR strategy, redesign talent management, engage millennial and digital workforce. We have one of the largest HCM talent domain and package expert pools. In addition, one of the best Oracle HCM Cloud Center of Excellence team in the industry supports us.

Enterprise Resource Planning (ERP)

Infosys offers product specializations to solve complex business problems for customers, create innovative business solutions with deep expertise in Oracle technologies and applications, and manage global operations across industries and functions such as supply chain, finance transformation, enterprise mobility, transport management, etc.

Infosys has developed a unique logistics solution based on Oracle Transportation Management (OTM) application that can help shippers and freight forwarders address their transportation needs and challenges. The logistics solution combines scalable hardware with the secure and market-leading OTM application to create a ‘plug and play’ model that enables enterprises to carry out business transactions and access external services. The solution is available on hosted software as a service (SaaS) and on-premises models.

Infosys has developed three, specific logistics offerings within the Logistics-In-a-Box solution. These offerings accelerate the deployment of logistics strategy by integrating Oracle Transportation Management (OTM), with Oracle E-Business Suite, JD Edwards, PeopleSoft, SAP, and other enterprise resource planning (ERP) products and legacy applications. With specific design elements for the high-tech, industrial manufacturing, and automotive industries; the Logistics-In-a-Box solution provides great value to companies that buy transportation services and need rapid deployments.

Infosys has developed a unique cloud-based logistics solution for shippers and third-party logistics providers to meet their transportation and trade needs effectively. Built on the Oracle Transportation Management (OTM) application, the Infosys solution requires lower initial investment and ensures faster deployment.

Infosys has developed a unique, cloud-based offering that provides a cutting-edge trade management solution aimed at helping global organizations to meet the challenges witnessed. Based on the Oracle GTM application, the Infosys solution combines ready-to-use scalable hardware with a pre-configured industry solution, thereby enabling companies to increase market share while reducing initial investment and risk. The solution is available on a hosted software-as-a-service (SaaS) model with plug-and-play platform-as-a-service (PaaS) applications that amplify the cloud solution. Leveraging its deep expertise, we also provide end-to-end service offerings including implementation and extended support in a subscription-based model helping clients reduce total cost of ownership (TCO) and maintenance costs.