Digital assistant for IT Operations
A manufacturing conglomerate was spending a lot of time onboarding new users manually, thereby leaving the existing queries unaddressed for too long. As a result, they had to deal with frustrated customers.
Automating IT operations and introducing a digital assistant in the form of a chatbot that could deliver personalized responses, was the game changer.
The digital assistant in the form of a chatbot not only helped streamline operations but also improved efficiency of support operations, significantly. Digitalization helped deliver personalized responses. It also enhanced customer experience and reduced resolution time.
Learn how automating IT operations can improve customer satisfaction for you too.