Overview

Bringing Business Differentiation by Building Platforms for Deep Complex Mission Critical Business Capabilities and Leverage Low Code Application Development for Rapid Time to Value

Looking to leverage our offerings around Digital Process Automation?

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Infosys Digital Platforms redefine the Customer experience and are built to interact with the Customer Touchpoints. Our solutions improve the operational parameters by facilitating digital automation in the core business area. Digital Platforms are fueled through capabilities such as AI, ML & Robotics that enable seamless data service between internal and partner ecosystems. Some of the Digital Solutions that we have demonstrated are as follows:

  • Digital Insurer - Helps insurers make better decisions, automate processes and deepen connections with customers and employees. Leverages Pega Decision Hub, RPA, Text Analytics and NLP
  • Digital Government Platform - Digital Government Platform to delight citizens by improving self-service, reducing service delivery time, the power of Pega platform, robotic automation and AI capabilities to amplify Citizen Potential (CzP) and Citizen Experience(CzX)
  • Meter-To-Cash Automation for Utilities - Enables utilities to leverage their existing technology assets and investments to provide a differentiated customer experience with Channel-less interactions, Case Management, Robotics, AI/ML wrapping existing systems
  • Digitizing Provider Credentialing - Provider verification by leveraging Pega Robotics to reduce turnaround time for background checks on individual practitioners or a group of practitioners for a practice group
  • Green Digital Bank Solution - Personalized customer experience using Omni channel capabilities. Amplify the power of Pega platform for OCR, RPA, Chatbot and AI capabilities to wow the customer. Enhanced customer’s happiness index collaborating Digital ecosystem
  • Intelligent B2B Order Management - Power of DPA for order management, to help manufacturing companies deliver better customer experience and realize operational efficiencies through BPM and robotics based process orchestration/automation, RPA, Text analytics and NLP driven interactions
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Challenges & Solutions

Low Code Platforms such as Appian support incremental build feature and getting the solution to market is quicker

  • Faster Time to Market through Integrated Platforms
  • Dynamic Platforms capable of supporting customizations and change in processes

  • Connecting enterprise-wide systems to universalize the customer experience
  • Motivate by improving the agility and innovation